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ICMI Now Accepting Submissions for 2017 Global Contact Center Awards

icmiawardsCOLORADO SPRINGS, Dec, 2016 - The International Customer Management Institute (ICMI) is currently accepting entries for its 2017 Global Contact Center Awards, the most comprehensive awards program dedicated to the Customer Service Management Industry.

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Qualfon Contact Center in the Neighborhood, an Emerging BPO Model “Making Lives & Business Better”

qualfrostQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its “contact center in the neighborhood” approach is the focus of a recently published Frost & Sullivan white paper.

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Topic trends contact center 2016

Call center4The annual prediction season is upon us. No matter what your interest or industry, chances are some industry observer, research body or executive with a penchant for self-promotion will venture some forecasts for the forthcoming 12 months. Here’s a handful relating to contact centres.

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Freeman Contact Center Recognized For Providing an Outstanding Live Phone Channel Customer Service Experience for Seventh Consecutive Year

freemanDALLAS, - Freeman, the leading global provider of brand experiences, is pleased to be recognized for Contact Center Operation Customer Service Excellence with its live phone channel for a seventh consecutive year under the J.D. Power Certified Contact Center Program SM.

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Frost & Sullivan Recognizes Alorica for Catapulting into a Leadership Position Within the BPO Industry

aloricaMOUNTAIN VIEW, Calif. - Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Alorica with the 2015 North American Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. Through the acquisition of several agent services businesses, Alorica has broadened its product offerings, enhanced its delivery capabilities, and moved forward with an aggressive growth trajectory.

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Atento Reports Fiscal 2016 Second-Quarter Results Strong Growth in Americas; Improvement in Profitability and Free Cash Flow

Atento6NEW YORK, August 2, 2016 – Atento S.A. (NYSE: ATTO), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top three providers globally, today announced its second-quarter 2016 operating results. All comparisons in this announcement are year-over-year and in constant-currency (CCY), unless noted otherwise.

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Millennium1 Solutions Wins Contact Centre of the Year at the ORCCA Contact Centre Excellence Awards Gala

mileniumTORONTO, Oct. 1, 2015 /CNW/ - Millennium1 Solutions (referred to as "Millennium" or "M1S") was honored to be recognized at the 12th annual Ottawa Regional Contact Centre Association (ORCCA) Contact Centre Excellence Awards.

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Enterprise Workforce Optimization - Taking a Closer Look

call-centerVerint Systems (Nasdaq: CRNT) sells software and hardware products for security, surveillance and business intelligence domains to assist clients in analyzing large amounts of data. The company currently has a market cap of $2.07 billion.

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BT promises to bring call centres back to the UK

contact centre redesign 3BT is to stop using Indian call centres for frontline customer services after its customers told the company they prefer to talk to UK-based workers. The move may be seen as an admission of failure for cost-cutting measure, but BT says it is responding to customer requests

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Frost & Sullivan Honours Horizon Contact Centers for its Highly Successful Competitive Strategies in the Kenyan Market

horizonCalif., June 2, 2016 - Based on its recent analysis of the contact centres market, Frost & Sullivan recognizes Horizon Contact Centers with the 2015 Kenyan Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. The company has leveraged a service diversification and distinct operational strategy to become one of the leading business process outsourcing (BPO) and contact centre providers in Kenya.

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Frost & Sullivan Recognizes Teleperformance for its Industry-leading Contact Center Security Practice

CallCenter414MOUNTAIN VIEW, Calif., Sept. 8, 2015, Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan has recently recognized Teleperformance with the 2015 Technology Innovation Leadership Award for its industry-leading security practice in the global contact center industry. Each year, Frost & Sullivan presents the Technology Innovation Leadership Award to the company that has developed a product or solution with innovative features and functionality.

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Atento Reports Fiscal 2016 First-Quarter Results Improved Balance of Growth, Profitability and Liquidity

atento-arg-4 330 227NEW YORK, May, 2016 – Atento S.A. (NYSE: ATTO), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top three providers globally, today announced its first-quarter 2016 operating results. All comparisons in this announcement are year-over-year and in constant-currency (CCY), unless noted otherwise.

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Aegis Recognized as the Great Place to Work 2015

aegis22MUMBAI, August 11, 2015- Aegis Limited, a global outsourcing and technology services company announced today that it has been recognized as one of India's '50 Best IT-BPM Company to Work For in 2015' by 'Great Place To Work® Institute' in collaboration with The National Association of Software and Services Companies (NASSCOM). Additionally, the company has also been conferred as the 'Top 5 large organizations' in the IT-BPM domain which include organisations having over 5000 employees.

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Atento Reports Fiscal 2015 Fourth-Quarter and Full-Year Results

atentoExperienciaNEW YORK, March 8, 2016 – Atento S.A. (NYSE: ATTO), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top three providers globally, today announced its fourth-quarter and full-year 2015 operating resultswhich include solidly higher revenue and adjusted EBITDA (earnings before interest, taxes, depreciation and amortization) forthe year.Those and all comparisons in this announcement are year-over-year, on a constant-currency (CCY) basis unless noted otherwise.

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Aegis Included in the IDC Marketscape: Worldwide Finance and Accounting BPO Services 2015

aegis22Aegis Limited, a global outsourcing and technology services company, today announced that it has been included in the latest IDC MarketScape: Worldwide Finance and Accounting BPO 2015 Vendor Assessment (doc #256297, June 2015) Report. IDC Marketscape measures key strategy of a service provider success across two primary categories - capabilities and strategies.

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Acquire BPO Invests $30M; Launches New, State-of-the-art Delivery Center in the Dominican Republic

aquirebpoDALLAS, March 4, 2016 - Acquire BPO a global business outsourcer with multilingual offshore and nearshore operations delivering scalable and effective contact center, BPO, marketing, and animation solutions—officially launched its new state-of-the-art facility in Santo Domingo, Dominican Republic.  With its U.S. operations now headquartered in Dallas, Texas, the Dominican Republic was selected as the new nearshore location for its proximity to the United States, among many other reasons.

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48,000 BPO jobs in small towns soon: Ravi Shankar Prasad

bpo2Communications minister Ravi Shankar Prasad said on Friday that the government will soon unveil a policy to generate around 48,000 jobs in Business Process Outsourcing firms that would be set up in small towns. This would help to not just improve literacy rate, but also to generate employment for youth, he said.

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Gartner Recognizes Aegis as a Challenger in the Magic Quadrant for Customer Management Contact Center BPO

aegis22MUMBAI, Februar, 2016 - Aegis Limited, a global outsourcing and technology services company, today announced it has been positioned in the Gartner Magic Quadrant for Customer Management (CM) Contact Center BPO 2016 report. Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision.

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Aegis Receives Frost & Sullivan Malaysia BPO Service Provider of the Year Award 2015

aegis22Malaysia, April 23, 2015 - Aegis Limited, a global outsourcing and technology services company, today announced that it has been recognized as the 2015 Malaysia BPO Service Provider of the Year by global consulting firm Frost & Sullivan. The award was presented at Frost & Sullivan's 11th Malaysia Excellence Awards 2015 held in Kuala Lumpur.

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Atento Named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO

Atento6NEW YORK, Feb. 4, 2016 - For the third consecutive year Atento S.A. (NYSE: ATTO), has been named a Leader in Gartner´s Magic Quadrant assessing companies that provide Customer Management Contact Center Business Process Outsourcing (BPO) services.  In addition, the same report places Atento as the company with the highest execution ability among those participating in the research. Gartner's opinions are a primary reference for companies around the world when they consider and select customer-management contact center BPO providers. 

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Frost & Sullivan Acclaims Merchants' Excellence in Fostering Client Relationships to Deliver Best-fit Services to BPOs

frost 10LONDON, April 9, 2015 - Based on its recent analysis of the business process outsourcing (BPO)-contact centre market, Frost & Sullivan recognises Merchants (SA) with the 2015 South African Frost & Sullivan Award for Company of the Year. Merchants has established a strong reputation in the BPO industry by leveraging its vast experience to provide exceptional value-added services (VAS) in a dynamic and intensely competitive BPO market.

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