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DAT Solutions a Finalist in the 2017 ICMI Global Contact Center Awards

DAT11DAT, which operates the largest on-demand freight exchange for spot truckload freight, is one of four finalists in the Best Small Contact Center category, for centers with 75 or fewer customer service agents.  Winners will be announced May 23 at the annual ICMI Contact Center Conference in Orlando, Fla.

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Atento receives the Top Employer certification for the seventh year running in Spain

Atento6MADRID, Feb, 2017- Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, has received the 2017 Top Employer certification in Spain, which recognizes the best employers for the quality of employee conditions and the fostering of talent at all levels.

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Atento Reports Fiscal 2015 Fourth-Quarter and Full-Year Results

atentoExperienciaNEW YORK, March 8, 2016 – Atento S.A. (NYSE: ATTO), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top three providers globally, today announced its fourth-quarter and full-year 2015 operating resultswhich include solidly higher revenue and adjusted EBITDA (earnings before interest, taxes, depreciation and amortization) forthe year.Those and all comparisons in this announcement are year-over-year, on a constant-currency (CCY) basis unless noted otherwise.

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Everest Group Positions HCL Amongst Leaders for Retail Banking BPO

hcltechHCL Technologies (HCL), has been recognized as a Leader by Everest Group in its recently published report, “Retail Banking BPO – State of the Market with PEAK Matrix™ Assessment 2016”.

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Acquire BPO Invests $30M; Launches New, State-of-the-art Delivery Center in the Dominican Republic

aquirebpoDALLAS, March 4, 2016 - Acquire BPO a global business outsourcer with multilingual offshore and nearshore operations delivering scalable and effective contact center, BPO, marketing, and animation solutions—officially launched its new state-of-the-art facility in Santo Domingo, Dominican Republic.  With its U.S. operations now headquartered in Dallas, Texas, the Dominican Republic was selected as the new nearshore location for its proximity to the United States, among many other reasons.

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Aegis included in Gartner's Market Guide for Key Customer Management BPO Service Providers in a Digital-driven Market

aegis22MUMBAI, January, 2017 -Aegis Limited, a global outsourcing and technology services company, today announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market, published on 21 December 2016 report by Gartner Inc.

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Gartner Recognizes Aegis as a Challenger in the Magic Quadrant for Customer Management Contact Center BPO

aegis22MUMBAI, Februar, 2016 - Aegis Limited, a global outsourcing and technology services company, today announced it has been positioned in the Gartner Magic Quadrant for Customer Management (CM) Contact Center BPO 2016 report. Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision.

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ICMI Now Accepting Submissions for 2017 Global Contact Center Awards

icmiawardsCOLORADO SPRINGS, Dec, 2016 - The International Customer Management Institute (ICMI) is currently accepting entries for its 2017 Global Contact Center Awards, the most comprehensive awards program dedicated to the Customer Service Management Industry.

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Atento Named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO

Atento6NEW YORK, Feb. 4, 2016 - For the third consecutive year Atento S.A. (NYSE: ATTO), has been named a Leader in Gartner´s Magic Quadrant assessing companies that provide Customer Management Contact Center Business Process Outsourcing (BPO) services.  In addition, the same report places Atento as the company with the highest execution ability among those participating in the research. Gartner's opinions are a primary reference for companies around the world when they consider and select customer-management contact center BPO providers. 

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Qualfon Contact Center in the Neighborhood, an Emerging BPO Model “Making Lives & Business Better”

qualfrostQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its “contact center in the neighborhood” approach is the focus of a recently published Frost & Sullivan white paper.

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Topic trends contact center 2016

Call center4The annual prediction season is upon us. No matter what your interest or industry, chances are some industry observer, research body or executive with a penchant for self-promotion will venture some forecasts for the forthcoming 12 months. Here’s a handful relating to contact centres.

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Freeman Contact Center Recognized For Providing an Outstanding Live Phone Channel Customer Service Experience for Seventh Consecutive Year

freemanDALLAS, - Freeman, the leading global provider of brand experiences, is pleased to be recognized for Contact Center Operation Customer Service Excellence with its live phone channel for a seventh consecutive year under the J.D. Power Certified Contact Center Program SM.

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Frost & Sullivan Recognizes Alorica for Catapulting into a Leadership Position Within the BPO Industry

aloricaMOUNTAIN VIEW, Calif. - Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Alorica with the 2015 North American Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. Through the acquisition of several agent services businesses, Alorica has broadened its product offerings, enhanced its delivery capabilities, and moved forward with an aggressive growth trajectory.

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Atento Reports Fiscal 2016 Second-Quarter Results Strong Growth in Americas; Improvement in Profitability and Free Cash Flow

Atento6NEW YORK, August 2, 2016 – Atento S.A. (NYSE: ATTO), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top three providers globally, today announced its second-quarter 2016 operating results. All comparisons in this announcement are year-over-year and in constant-currency (CCY), unless noted otherwise.

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Millennium1 Solutions Wins Contact Centre of the Year at the ORCCA Contact Centre Excellence Awards Gala

mileniumTORONTO, Oct. 1, 2015 /CNW/ - Millennium1 Solutions (referred to as "Millennium" or "M1S") was honored to be recognized at the 12th annual Ottawa Regional Contact Centre Association (ORCCA) Contact Centre Excellence Awards.

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Enterprise Workforce Optimization - Taking a Closer Look

call-centerVerint Systems (Nasdaq: CRNT) sells software and hardware products for security, surveillance and business intelligence domains to assist clients in analyzing large amounts of data. The company currently has a market cap of $2.07 billion.

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BT promises to bring call centres back to the UK

contact centre redesign 3BT is to stop using Indian call centres for frontline customer services after its customers told the company they prefer to talk to UK-based workers. The move may be seen as an admission of failure for cost-cutting measure, but BT says it is responding to customer requests

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Frost & Sullivan Honours Horizon Contact Centers for its Highly Successful Competitive Strategies in the Kenyan Market

horizonCalif., June 2, 2016 - Based on its recent analysis of the contact centres market, Frost & Sullivan recognizes Horizon Contact Centers with the 2015 Kenyan Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. The company has leveraged a service diversification and distinct operational strategy to become one of the leading business process outsourcing (BPO) and contact centre providers in Kenya.

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Frost & Sullivan Recognizes Teleperformance for its Industry-leading Contact Center Security Practice

CallCenter414MOUNTAIN VIEW, Calif., Sept. 8, 2015, Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan has recently recognized Teleperformance with the 2015 Technology Innovation Leadership Award for its industry-leading security practice in the global contact center industry. Each year, Frost & Sullivan presents the Technology Innovation Leadership Award to the company that has developed a product or solution with innovative features and functionality.

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Atento Reports Fiscal 2016 First-Quarter Results Improved Balance of Growth, Profitability and Liquidity

atento-arg-4 330 227NEW YORK, May, 2016 – Atento S.A. (NYSE: ATTO), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top three providers globally, today announced its first-quarter 2016 operating results. All comparisons in this announcement are year-over-year and in constant-currency (CCY), unless noted otherwise.

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Aegis Recognized as the Great Place to Work 2015

aegis22MUMBAI, August 11, 2015- Aegis Limited, a global outsourcing and technology services company announced today that it has been recognized as one of India's '50 Best IT-BPM Company to Work For in 2015' by 'Great Place To Work® Institute' in collaboration with The National Association of Software and Services Companies (NASSCOM). Additionally, the company has also been conferred as the 'Top 5 large organizations' in the IT-BPM domain which include organisations having over 5000 employees.

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