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Atento Launches Digital Business Unit to Drive Customer Experience in the Digital Age

Digital AgeAtento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, today launched Atento Digital, a newly created global business unit integrating all of the company's digital assets to generate additional value for clients and drive growth across verticals and geographies.

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Atento selected Agency of the Year in the Contact Center Category by the Direct Marketing Association of Brazil

atentoB2SAO PAULO, June, 2017 - Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM BPO) in Latin America, and one of the three top providers worldwide, has been recognized for the third consecutive year as Agency of the Year in the Call Center/Contact Center Category by the Brazilian Association of Direct Marketing (ABEMD)

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Atento receives the Top Employer certification for the seventh year running in Spain

Atento6MADRID, Feb, 2017- Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, has received the 2017 Top Employer certification in Spain, which recognizes the best employers for the quality of employee conditions and the fostering of talent at all levels.

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Call Center City

call4In the City of Mauldin, a striking feature of the economy has emerged over the past 17 years. Near the intersection of Interstate 385 and Butler Road, at least nine companies — most of them big corporations with recognized brand names — have opened or announced call centers or similar kinds of back-office operations such as loan-processing centers that primarily involve rote or routine tasks.

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Everest Group Positions HCL Amongst Leaders for Retail Banking BPO

hcltechHCL Technologies (HCL), has been recognized as a Leader by Everest Group in its recently published report, “Retail Banking BPO – State of the Market with PEAK Matrix™ Assessment 2016”.

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Atento Named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO, Worldwide

atento-peru-5Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM BPO) in Latin America, and one of the top three providers worldwide, has been named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO, Worldwide1.  Gartner's opinions are a primary reference for companies around the world when they consider and select customer-management contact center BPO providers. 

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Aegis included in Gartner's Market Guide for Key Customer Management BPO Service Providers in a Digital-driven Market

aegis22MUMBAI, January, 2017 -Aegis Limited, a global outsourcing and technology services company, today announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market, published on 21 December 2016 report by Gartner Inc.

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DAT Solutions a Finalist in the 2017 ICMI Global Contact Center Awards

DAT11DAT, which operates the largest on-demand freight exchange for spot truckload freight, is one of four finalists in the Best Small Contact Center category, for centers with 75 or fewer customer service agents.  Winners will be announced May 23 at the annual ICMI Contact Center Conference in Orlando, Fla.

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ICMI Now Accepting Submissions for 2017 Global Contact Center Awards

icmiawardsCOLORADO SPRINGS, Dec, 2016 - The International Customer Management Institute (ICMI) is currently accepting entries for its 2017 Global Contact Center Awards, the most comprehensive awards program dedicated to the Customer Service Management Industry.

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