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ICMI Now Accepting Submissions for 2017 Global Contact Center Awards

icmiawardsCOLORADO SPRINGS, Dec, 2016 - The International Customer Management Institute (ICMI) is currently accepting entries for its 2017 Global Contact Center Awards, the most comprehensive awards program dedicated to the Customer Service Management Industry.

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Qualfon Contact Center in the Neighborhood, an Emerging BPO Model “Making Lives & Business Better”

qualfrostQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its “contact center in the neighborhood” approach is the focus of a recently published Frost & Sullivan white paper.

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Frost & Sullivan Honours Horizon Contact Centers for its Highly Successful Competitive Strategies in the Kenyan Market

horizonCalif., June 2, 2016 - Based on its recent analysis of the contact centres market, Frost & Sullivan recognizes Horizon Contact Centers with the 2015 Kenyan Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. The company has leveraged a service diversification and distinct operational strategy to become one of the leading business process outsourcing (BPO) and contact centre providers in Kenya.

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Freeman Contact Center Recognized For Providing an Outstanding Live Phone Channel Customer Service Experience for Seventh Consecutive Year

freemanDALLAS, - Freeman, the leading global provider of brand experiences, is pleased to be recognized for Contact Center Operation Customer Service Excellence with its live phone channel for a seventh consecutive year under the J.D. Power Certified Contact Center Program SM.

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Atento Reports Fiscal 2016 First-Quarter Results Improved Balance of Growth, Profitability and Liquidity

atento-arg-4 330 227NEW YORK, May, 2016 – Atento S.A. (NYSE: ATTO), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top three providers globally, today announced its first-quarter 2016 operating results. All comparisons in this announcement are year-over-year and in constant-currency (CCY), unless noted otherwise.

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Atento Reports Fiscal 2016 Second-Quarter Results Strong Growth in Americas; Improvement in Profitability and Free Cash Flow

Atento6NEW YORK, August 2, 2016 – Atento S.A. (NYSE: ATTO), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top three providers globally, today announced its second-quarter 2016 operating results. All comparisons in this announcement are year-over-year and in constant-currency (CCY), unless noted otherwise.

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Atento Reports Fiscal 2015 Fourth-Quarter and Full-Year Results

atentoExperienciaNEW YORK, March 8, 2016 – Atento S.A. (NYSE: ATTO), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top three providers globally, today announced its fourth-quarter and full-year 2015 operating resultswhich include solidly higher revenue and adjusted EBITDA (earnings before interest, taxes, depreciation and amortization) forthe year.Those and all comparisons in this announcement are year-over-year, on a constant-currency (CCY) basis unless noted otherwise.

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Enterprise Workforce Optimization - Taking a Closer Look

call-centerVerint Systems (Nasdaq: CRNT) sells software and hardware products for security, surveillance and business intelligence domains to assist clients in analyzing large amounts of data. The company currently has a market cap of $2.07 billion.

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Acquire BPO Invests $30M; Launches New, State-of-the-art Delivery Center in the Dominican Republic

aquirebpoDALLAS, March 4, 2016 - Acquire BPO a global business outsourcer with multilingual offshore and nearshore operations delivering scalable and effective contact center, BPO, marketing, and animation solutions—officially launched its new state-of-the-art facility in Santo Domingo, Dominican Republic.  With its U.S. operations now headquartered in Dallas, Texas, the Dominican Republic was selected as the new nearshore location for its proximity to the United States, among many other reasons.

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