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Vonage Enhances Partnership with inContact to Provide Enterprise-Grade Cloud Contact Center for Businesses

CloudfrostHOLMDEL, N.J., June 27, 2017 - Vonage (NYSE: VG), a leading provider of cloud communications for business, has announced an enhanced partnership with inContact. The combination of Vonage's UCaaS cloud solutions, Quality of Service (QoS) via its nationwide MPLS network and SD-WAN solution, SmartWAN, and inContact's industry-leading contact center technology, delivers an unparalleled customer engagement platform for businesses.

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Into the Cloud: Why Call Centers Are Adopting PaaS Services

cloudsThe research firm Gartner, Inc. recently stated that by the year 2020, corporations not cloud computing would be as rare as those not using the internet today. Hybrid applications, where the cloud is part of a company’s overall IT profile, will become the norm. Likewise, ContactCenterHQ reports that contact centers using the cloud are fast becoming ubiquitous.

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Analysis of the Hosted and Cloud Contact Center Market in Latin America

CloudContactCenterMarketNEW YORK, March 29, 2016 - This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimization (APO) applications (including analytics, quality monitoring and workforce management).

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The contact centre in 2017

pipelinePeople love lists, and it seems the contact centre industry is no exception. The dawn of 2017 saw it tabulating topics and issues expected to be important in the year ahead.

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Leading Technology Services Provider Moves 500 Agents to inContact's Cloud Contact Center Solution

incontactSALT LAKE CITY, March, 2016 - inContact Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and agent optimization tools, today announced a leading technology services provider will replace their outdated and inflexible on-premises contact center system by moving 500 agents to the inContact customer interaction cloud solution. The easy-to-use and flexible solution will allow the company to adapt quickly and add agents and additional capabilities as needed.

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Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award

call861Mountain View, Calif., Sept. 15, 2016 - Based on its recent analysis of the cloud contact center market, Frost & Sullivan recognizes Five9 with the 2016 North American Frost & Sullivan Award for Customer Value Leadership.

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Enjoy Infrastructure-less Contact Centre Over the Cloud

czentrixGURGAON, India, February, 2016 - This new age contact center aims at extending the advantages of a legacy call center for customer services but with curtailed costs, saving on the initial capital investments required to set up a call center. 

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Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market

ininedificioMOUNTAIN VIEW, Calif., Sept. 8, 2016 - Based on its recent analysis of the cloud contact center applications industry, Frost & Sullivan recognizes Interactive Intelligence with the 2016 North American Growth Excellence Leadership Award. Since its inception in 1994, Interactive Intelligence's growth strategy has been fueled by innovation, industry firsts, and a pulse on customer needs and industry trends.

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Cloud Based Contact Center Technology Company Virtual Call Center Receives International Financial Certification

virtualcallcenterBUDAPEST, Hungary, BERLIN and WARSAW, Poland, February 2, 2016 - Latest development provides a breakthrough in the telecom sector and could change the telesales and debt collection market in the CEE region.  

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eCommerce Retailer Migrates 1,000 Contact Center Agents to the in Contact Customer Interaction Cloud

ecommerce1SALT LAKE CITY, Sept., 2016 -- inContact, Inc. the leading provider of cloud contact center software and workforce optimization tools, today announced a growing eCommerce retailer is migrating 1,000 contact center agents to the inContact Customer Interaction Cloud.

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NewVoiceMedia Announces ContactWorld for Wearables, a New App Built With Salesforce Wear, Bringing the Wearable Contact Centre Experience to the Enterprise

wereablesLONDON, September, 2015 ContactWorld for Wearables empowers sales and customer service professionals to deliver a better customer experience from their wrist NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced it has launched ContactWorld for Wearables on the Salesforce AppExchange, enabling businesses to connect with customers, partners and employees in new ways.

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Agile Cloud Launches "Cloco" - New Low-cost Cloud Call Center Service

callcentercloudTOKYO, Aug. 19, 2016 -- Agile Cloud, Inc., a global provider of Cloud IP-PBX services, announced on August 19 its new product Cloco -- a cloud-based call center service aiming to provide inbound call centers with all needed functions and systems while at the same time reducing their total cost.

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AT&T Government Solutions To Help FEMA Modernize Communications For Its Claims Centers

call4OAKTON, Va., Aug. 27, 2015 - AT&T Corp. has been awarded a four-year contract by the U.S. Federal Emergency Management Agency (FEMA) to help it modernize communications in support of improved collection, validation and processing of claims for disaster survivors.

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TOP 10 Motivational Reasons Why Call Center Business Must Have Cloud Software

MOTIVATIONAL REASONSMotivation is the reason to move from better to best, good to well, inspiration to inspiring, being leading to become leader and outdated to update. Call center is a place where customers vary for finding not less than but more than best. Call center is place where your agents represent your business and their hospitality reflects your services.

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Top Global Business Process Outsourcer to Move 2,000 Contact Center Agents to the inContact Cloud Platform

cloudplatfSALT LAKE CITY, Jan. 7, 2015- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces another milestone in the adoption of cloud services by world-class enterprise companies with the latest move to the cloud by one of the largest global Business Process Outsourcers (BPO). This award-winning leader in the BPO marketplace is leaving aging premise software in favor of inContact's solution by shifting more than 2,000 agents, spread across several countries, to the cloud.

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Crescent Wealth capitalizes on cloud technology to transform customer experience

Cloud-Contact-Center 640x360SYDNEY– NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that Crescent Wealth has transformed its customer experience with its ContactWorld for Service solution.

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Contact Center Systems See Steady Growth In Latin America despite Emergence of Cloud

aegisestadosThe Latin American contact Systems market is expected to experience tempered growth as several companies transfer their investments to hosted and cloud solutions. However, the relevant quantity of existing legacy infrastructure in large enterprises will offer significant market opportunities for contact center system vendors in the region.

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SpinSci Technologies Enters The Market With Intuitive, Collaborative Extensions For Cisco Contact Center Solutions

solutionLAS VEGAS, July 18, 2016 - Today at Cisco Live, Cisco's annual IT and communications conference, SpinSci Technologies announced the release of Agenta Snap™ and Agenta™ Cloud.

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Advanced Comprehension of Cloud Computing in Brazil Will Propel the Market to $1.1 billion in 2017

BrazilcloudThe Brazilian cloud computing market is becoming increasingly mature, as companies begin to realize the cost and flexibility benefits of adopting cloud computing solutions. Brazil’s slow economic growth has been compelling businesses to cut corners and focus on their core competencies. In this scenario, cloud computing could well be a priority once billing becomes usage-based and enterprises no longer have to incur heavy CAPEX on expanding capacity.

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IBM and SAP Announce Plans for Major Investments to Drive Clients’ Digital

transformacion digitalApril 8, 2016 by SAP News - IBM (NYSE: IBM) and SAP SE (NYSE: SAP) today announced plans across both companies to drive the modernization of clients’ systems and processes and accelerate them into the digital economy. Specifically, the companies plan to co-innovate solutions that increase customer value through cognitive extensions, enhanced customer and user experiences, and industry-specific functionality — all enabled with SAP Business Suite 4 SAP HANA (SAP S/4HANA) software, available on premise and in the cloud.

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Latin American Contact Centers Begin Making Room for Hosted and Cloud Solutions

callcenter55SAO PAULO, Brazil – Although the Latin American hosted and cloud solutions market for contact centers is still in its nascent phase, the market is picking up pace as early adopters emerge. The deployment of a mix of on-premises and off-site tools is paving the way for hosted and cloud models to gain acceptance in the region, especially in Chile, Peru, Argentina, Mexico and Brazil.

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