Thu12142017

Last updateThu, 14 Dec 2017 3pm

Back You are here: Home Topics Topics News Web Events

Fonolo to Exhibit at the 18th Annual Customer Experience Industry Conference

fonolo1Toronto, ON (PRWEB) April 11, 2017 , Fonolo, the pioneer in cloud-based call-back solutions for the contact center, announced today that it will be exhibiting at the 18th Annual Customer Experience Conference and Industry Awards, May 2-4, 2017 at Sparkling Hill Resort in Vernon, B.C. Produced by SQM Group, a trusted advisor in the contact center industry, the conference shares ground-breaking research and best practices for improving the customer experience.

Add a comment

Fonolo to Exhibit at Sourcing Decisions 2017

fonolo1Toronto, ON (PRWEB) February 22, 2017 -Fonolo, the pioneer in cloud-based call-back solutions for the contact center, is pleased to announce that it will be exhibiting at Sourcing Decisions, taking place March 2, 2017 at St. Andrew's Club & Conference Centre in Toronto, Canada.

Add a comment

ICMI Announces Keynote Lineup for Contact Center Demo & Conference in October

icmi9201COLORADO SPRINGS, Colo., Aug., 2016 - The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today announces its Keynote lineup for the 2016 Contact Center Demo & Conference. This year's five keynote presentations will provide attendees with a wide range of insights from a group of speakers specifically chosen based on their dynamic backgrounds and unique experiences.

Add a comment

ICMI Announces Program for 2017 Contact Center Expo & Conference in Orlando

icmi2017COLORADO SPRINGS, Colo., Jan. 6, 2017- The International Customer Management Institute (ICMI), an industry leader for more than 30 years, today announced a robust new program for its 2017 Contact Center Expo & Conference.

Add a comment

Zappos CEO to keynote 17th Call Center Week Conference + Expo

zapposLAS VEGAS, April 12, 2016 - Culture is to a company as community is to a city: it's built on values, innovation, serendipity, participation and upward mobility to attract smart startups and form a creative class. This is the mantra used byTony Hsieh, Chief Executive Officer at Zappos, and the 2016 CCW Game Changer Keynote speaker at IQPC'S 17th Call Center Week Conference + Expo this June 27 – July 1 in Las Vegas.

Add a comment

James Lloyd to Discuss Leading the Contact Center in an Era of Unprecedented Change at 13th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange

customereastSANTA CLARA, Calif., Dec, 2016 - Frost & Sullivan is pleased to announce  that 9 Screens International President James Lloyd will deliver a keynote address at the 13th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange. The event will take place at the Fort Lauderdale Marriott Harbor Beach Resort & Spa April 23 to 26, 2017, in Fort Lauderdale, Fla.

Add a comment

Five Secrets Every Organization Needs To Know About Customer Journeys and Engagement

It seems EVERYONE is talking about customer journey mapping and customer engagement. Yet this popular topic also poses larger questions—such as where to start, and even once you’ve started, how to take it to the next level.

Add a comment

Genesys and IDC Explain Why the Future Contact Center Lies in the Cloud, Chatbots and IoT

ccfuturoSAN FRANCISCO, Nov, 2016 - Genesys® (www.genesys.com), the market leader in omnichannel customer experience and contact center solutions, is hosting a live webinar on November 16th to discuss how a cloud contact center suite can be a key tool in helping customer experience professionals modernize their customer engagement roadmaps and address customer demands for choice in communication methods via mobile, web, social, self-service and even video.

Add a comment

Analyst Briefing: 2014 Predictions for Unified Communications and Collaboration in Latin America

Juan GonzalezFrost & Sullivan Industry Manager Juan Manuel González has completed extensive analysis on the Unified Communications and Collaboration Market in Latin America. The expert will lead a short teleconference about new findings that affect the market, followed by a live question-and-answer session.

Add a comment

ICMI Announces New Track Offerings and Advisory Board Additions for 2017 Contact Center Expo & Conference

icmiCOLORADO SPRINGS, Colo., Sept. 12, 2016 - The International Customer Management Institute (ICMI) today announced its new Contact Center Expo & Conference track listing as well as additions to its Advisory Board. ICMI has incorporated an all new outline of conference tracks to ensure the latest industry trends and topics are covered for its 2017 event.

Add a comment

Interactive Intelligence Global Conference INTERACTION 2014 Create The Experience

EventINININTERACTIONS 2014 brings together the brightest minds in the industry to present strategic and practical material on how you can turn customer service into a competitive weapon for your business. With a theme of Create the Experience, we’ll share insights into how you can avoid leaving things to chance and instead create an amazing experience for your customers that will keep them coming back for more.

Add a comment

Breaking News

noticias1
Latam - EMEA / Asia - Europa - U.S. - Schedule

Tech

tecnologia1
CRM - Cloud Computing - Platforms

Interviews

interview2
The most important interviews

Human Capital

capitalh1
TEmployement Brand - Jobs

Management »

manag2
Motivation - Engagement
 

Book reviews

This email address is being protected from spambots. You need JavaScript enabled to view it. esp contacto

Manual for Strategic Management Contat Center

Written by Elsa Basile. Learning Goals, Issues Debates, Case Studies on Human Capital, Technology, Operations and Management