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Delivering an Omnichannel Customer Experience is Pertinent to Revenue Growth in the Contact Center Market

callabril9SANTA CLARA, Calif., April, 2017 - The rising relevance of the cloud in the current business environment is prompting contact center solution providers (CCSPs) to shift from a premise-based legacy infrastructure to hosted/cloud contact centers.

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Atento Announces Open Market Purchase of Ordinary shares by Board Member

atentomxNEW YORK, Nov. 25, 2016 - Atento S.A. (NYSE: ATTO) today announced that in recent days Board member David Garner purchased a total of 150,542 of the Company's ordinary shares in the open market at an average price of $8.2462 per share using his own personal funds.  Mr. Garner joined Atento's Board in August, 2016 and is a member of the Company's audit committee.

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Avaya Named a Leader by Gartner in 2016 Magic Quadrant for Contact Center Infrastructure, Worldwide

Avaya ContactCentersGartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. A third major deployment option for CCI is as a core component of customer engagement centers (CECs), in which functionality is tightly integrated with CRM and social media channels to give a “single view of the customer” across all touchpoints.

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Atento Clear Leader of the Latin American Contact Center Outsourcing Services Market

atentomxNEW YORK, Nov, 2016 -Atento S.A. (NYSE: ATTO) the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, announced that Frost & Sullivan, the global consulting company specializing in growth strategies, published its annual report, "Analysis of the Latin American Contact Center Outsourcing Services Market"  where it identified Atento, once again, as the clear leader in contact center outsourcing services in Latin America.

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Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide Report

donbrownaINDIANAPOLIS, May 31, 2016 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global leader of cloud services for customer engagement, communications and collaboration, has been positioned as a Leader in the Gartner 2016 Magic Quadrant for Contact Center Infrastructure, Worldwide.

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Latin American Contact Center Service Providers Seek New Business Models to Remain

Call center9BUENOS AIRES, Argentina, Nov. , 2016 - Major contact center service providers (CCSP) in Latin America have realized that cost-based competition, reflecting a cost-reduction value proposition, represents an unsustainable business model with decreasing profit margins.

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The Advantages of Outsourcing HR Functions

An organization's human resources department is responsible for a variety of functions. An HR department may oversee employee payroll and tax filing, as well as employee benefit and health administration. A very critical HR function is also manage legal compliance, maintain files and records, and oftentimes organizational development (OD).

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Atento Named One of the 25 World’s Best Multinational Workplaces of 2016 by Great Place to Work®

atento33was recognized as one of the world´s best workplaces for the fourth consecutive year Only CRM/BPO company included in the ranking. Atento was also recognized by Great Place to Work®, as one of the Best Places to Work in Latin America in 2016

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Hallmark Business Connections Announces Innovative Customer Service Solution for Businesses

CallhalmarkMINNEAPOLIS, March 4, 2016 - Hallmark Business Connections, the business-to-business subsidiary of Hallmark Cards, Inc., is proud to announce the release of the company's new customer care solution for businesses. Designed to amplify the customer experience and empower contact center employees, the innovative program helps associates create meaningful connections with customers through Hallmark greeting cards.

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Frost & Sullivan Recognizes Teleperformance's Outstanding Leadership in the North American Contact Center Outsourcing Market

telepccMOUNTAIN VIEW, - Based on recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance (TP) as the recipient of the 2015 North American Company of the Year Award in contact center outsourcing.

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Frost & Sullivan Distinguishes Teleperformance Russia for Its Innovative Solutions and Operational Excellence in the Customer Contact Outsourcing Market

call861MOUNTAIN VIEW, Calif., Jan. 28, 2016 - Based on its recent analysis of the customer contact outsourcing market, Frost & Sullivan recognizes Teleperformance Russia with the 2015 Russian Frost & Sullivan Award for Competitive Strategy Innovation and Leadership.

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Ameyo Brings Home the 2016 TMC Contact Center Technology Award for the Fifth Consecutive Year

omnicanal11GURGAON, India, September 22, 2016 - Ameyo, a leading contact center technology and customer experience expert with practice leadership in more than twelve industry verticals, today announced that TMC, a global integrated media company, has named Ameyo as a 2016 Contact Center Technology Award winner, presented by CUSTOMER magazine. This is the fifth consecutive year in which Ameyo has received the Customer Contact Center Technology Award.

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Atento Sets Date for Fiscal 2015 Fourth Quarter Earnings; Announces Upcoming Investor Events

Atento2NEW YORK, Dec., 2015 - Atento (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services worldwide, today announced it has set the date for the release of its Fiscal 2015 Fourth Quarter earnings and the Company also announced upcoming investor events.

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Arvato and Blue Prism partner to bring Robotic Process Automation to local government

Arvato 1Global business outsourcing provider Arvato has entered a strategic partnership with Blue Prism to offer Robotic Process Automation (RPA) to help councils deliver back-office transformation.

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du's commitment to serving UAE customers is lauded with two prestigious awards from the 2nd Middle East Call Centre Summit

Award-4th-UAE-IdeasUAE, Dubai, 29 December 2015 - At du our customers come first - we have always made the extra effort to actively listen to them and tailor our products and services to meet their needs. This is the reason we give them so many customer service touch points, and also why we are constantly upgrading our call centre offerings to ensure that we provide the best services possible," said Ismail Mohammed, Senior Vice President, Customer Operations, du, on winning the award.

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Teleserve Announces Corporate Rebranding, Changes Name to Boomsourcing

boomLEHI, Utah, July 14, 2016 - Teleserve is proud to reveal its new name and brand: Boomsourcing. Jacob Munns, current CEO of Teleserve, will continue this role in the new company.

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Frost & Sullivan Commends Teleperformance's Success as a Market Leader in the Contact Center Outsourcing Market

telepccMOUNTAIN VIEW, Calif., Nov. 23, 2015 - Frost & Sullivan recognizes Teleperformance with the 2015 Latin American Frost & Sullivan Award for Market Leadership in Offshore Markets, based on its recent analysis of the contact center outsourcing market.

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Atento Spain receives two awards at the 2016 Platinum Contact Center Awards

Atento-BT-060MADRID, June 27, 2016 - Atento S.A. (NYSE: ATTO), the leading customer relationship management and business process outsourcing (CRM/BPO) company in Latin America and one of the three largest providers worldwide, received two awards at the 2016 Platinum Contact Center Awards Gala held on June 22 in Madrid.

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Atento Opens Customer Experience Solutions Center in Mexico

atentoExperienciaMEXICO CITY, Oct. 29, 2015- Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management (CRM) and business process outsourcing (BPO) services worldwide, recently held an inauguration ceremony for its innovation and development center for Customer Experience Solutions in Mexico City.

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Sitel Named a Top 50 Teleservices Agency by CUSTOMER Magazine

SitelcallNASHVILLE, Tenn., June 13, 2016 - Sitel, a leading global customer care provider, today announced it has been named to the CUSTOMER 31st Annual Top 50 Contact Center Outsourcing Ranking by TMC, a global, integrated media company. Sitel and its parent company, Groupe Acticall, support more than 400 clients in 48 languages with 75,100 customer experience professionals in 146 facilities strategically located in 22 countries.

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Atento recognized for the third consecutive year as one of the "Best Places to Work" in Brazil

Atento-Operations-Command-Center-EMEA-001SAO PAULO, Aug. 21, 2015 - Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services worldwide, has been selected as one of the Best Places to Work in Brazil for the third consecutive year, in accordance with evaluations carried out by GPTW. GPTW conducts one of the most respected annual studies on excellence in the work environment in the world and identifies the best work environments within multiple countries, including Brazil.

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