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Mindpearl Recognised For E-commerce Excellence

IBApreviewSuva based Business Process Outsourcing (BPO) Company Mindpearl is a shining example of the reach a locally based company can achieve globally through the use of innovative e-commerce platforms.

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Atento Presents Atento Digital in Spain, the Company's New Business Unit to Drive Customer Experience in the Digital Age

AtentomdMADRID, Sept, 2017 - Atento, the leading provider of customer relationship management and business process outsourcing services in Latin America, and one of the top five providers worldwide, presented its recently created business unit Atento Digital in Spain today. The business unit integrates all of the company's digital assets to generate additional value for clients and drive growth across verticals and geographies.

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ICMI Now Accepting Submissions for 2017 Global Contact Center Awards

icmiawardsCOLORADO SPRINGS, Dec, 2016 - The International Customer Management Institute (ICMI) is currently accepting entries for its 2017 Global Contact Center Awards, the most comprehensive awards program dedicated to the Customer Service Management Industry.

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Mid- to high-level BPO jobs to be in-demand in the Philippines

bpo1The number of mid- to high-complex business process outsourcing (BPO) jobs in the Philippines is forecasted grow to 73 percent by 2022, from the current 53 percent, as artificial intelligence (AI) is set to take over simple tasks.

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Qualfon Contact Center in the Neighborhood, an Emerging BPO Model “Making Lives & Business Better”

qualfrostQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its “contact center in the neighborhood” approach is the focus of a recently published Frost & Sullivan white paper.

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Atento Launches Digital Business Unit to Drive Customer Experience in the Digital Age

Digital AgeAtento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, today launched Atento Digital, a newly created global business unit integrating all of the company's digital assets to generate additional value for clients and drive growth across verticals and geographies.

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Freeman Contact Center Recognized For Providing an Outstanding Live Phone Channel Customer Service Experience for Seventh Consecutive Year

freemanDALLAS, - Freeman, the leading global provider of brand experiences, is pleased to be recognized for Contact Center Operation Customer Service Excellence with its live phone channel for a seventh consecutive year under the J.D. Power Certified Contact Center Program SM.

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Atento selected Agency of the Year in the Contact Center Category by the Direct Marketing Association of Brazil

atentoB2SAO PAULO, June, 2017 - Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM BPO) in Latin America, and one of the three top providers worldwide, has been recognized for the third consecutive year as Agency of the Year in the Call Center/Contact Center Category by the Brazilian Association of Direct Marketing (ABEMD)

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Atento Reports Fiscal 2016 Second-Quarter Results Strong Growth in Americas; Improvement in Profitability and Free Cash Flow

Atento6NEW YORK, August 2, 2016 – Atento S.A. (NYSE: ATTO), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top three providers globally, today announced its second-quarter 2016 operating results. All comparisons in this announcement are year-over-year and in constant-currency (CCY), unless noted otherwise.

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Call Center City

call4In the City of Mauldin, a striking feature of the economy has emerged over the past 17 years. Near the intersection of Interstate 385 and Butler Road, at least nine companies — most of them big corporations with recognized brand names — have opened or announced call centers or similar kinds of back-office operations such as loan-processing centers that primarily involve rote or routine tasks.

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Enterprise Workforce Optimization - Taking a Closer Look

call-centerVerint Systems (Nasdaq: CRNT) sells software and hardware products for security, surveillance and business intelligence domains to assist clients in analyzing large amounts of data. The company currently has a market cap of $2.07 billion.

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Atento Named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO, Worldwide

atento-peru-5Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM BPO) in Latin America, and one of the top three providers worldwide, has been named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO, Worldwide1.  Gartner's opinions are a primary reference for companies around the world when they consider and select customer-management contact center BPO providers. 

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Frost & Sullivan Honours Horizon Contact Centers for its Highly Successful Competitive Strategies in the Kenyan Market

horizonCalif., June 2, 2016 - Based on its recent analysis of the contact centres market, Frost & Sullivan recognizes Horizon Contact Centers with the 2015 Kenyan Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. The company has leveraged a service diversification and distinct operational strategy to become one of the leading business process outsourcing (BPO) and contact centre providers in Kenya.

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DAT Solutions a Finalist in the 2017 ICMI Global Contact Center Awards

DAT11DAT, which operates the largest on-demand freight exchange for spot truckload freight, is one of four finalists in the Best Small Contact Center category, for centers with 75 or fewer customer service agents.  Winners will be announced May 23 at the annual ICMI Contact Center Conference in Orlando, Fla.

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Atento Reports Fiscal 2016 First-Quarter Results Improved Balance of Growth, Profitability and Liquidity

atento-arg-4 330 227NEW YORK, May, 2016 – Atento S.A. (NYSE: ATTO), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top three providers globally, today announced its first-quarter 2016 operating results. All comparisons in this announcement are year-over-year and in constant-currency (CCY), unless noted otherwise.

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Atento receives the Top Employer certification for the seventh year running in Spain

Atento6MADRID, Feb, 2017- Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, has received the 2017 Top Employer certification in Spain, which recognizes the best employers for the quality of employee conditions and the fostering of talent at all levels.

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Atento Reports Fiscal 2015 Fourth-Quarter and Full-Year Results

atentoExperienciaNEW YORK, March 8, 2016 – Atento S.A. (NYSE: ATTO), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top three providers globally, today announced its fourth-quarter and full-year 2015 operating resultswhich include solidly higher revenue and adjusted EBITDA (earnings before interest, taxes, depreciation and amortization) forthe year.Those and all comparisons in this announcement are year-over-year, on a constant-currency (CCY) basis unless noted otherwise.

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Everest Group Positions HCL Amongst Leaders for Retail Banking BPO

hcltechHCL Technologies (HCL), has been recognized as a Leader by Everest Group in its recently published report, “Retail Banking BPO – State of the Market with PEAK Matrix™ Assessment 2016”.

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Acquire BPO Invests $30M; Launches New, State-of-the-art Delivery Center in the Dominican Republic

aquirebpoDALLAS, March 4, 2016 - Acquire BPO a global business outsourcer with multilingual offshore and nearshore operations delivering scalable and effective contact center, BPO, marketing, and animation solutions—officially launched its new state-of-the-art facility in Santo Domingo, Dominican Republic.  With its U.S. operations now headquartered in Dallas, Texas, the Dominican Republic was selected as the new nearshore location for its proximity to the United States, among many other reasons.

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Aegis included in Gartner's Market Guide for Key Customer Management BPO Service Providers in a Digital-driven Market

aegis22MUMBAI, January, 2017 -Aegis Limited, a global outsourcing and technology services company, today announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market, published on 21 December 2016 report by Gartner Inc.

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Gartner Recognizes Aegis as a Challenger in the Magic Quadrant for Customer Management Contact Center BPO

aegis22MUMBAI, Februar, 2016 - Aegis Limited, a global outsourcing and technology services company, today announced it has been positioned in the Gartner Magic Quadrant for Customer Management (CM) Contact Center BPO 2016 report. Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision.

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