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Associated Bank's Contact Centers certified again by J.D. Power

jdpow11GREEN BAY, Wis., May 3, 2017 - For the second straight year, Associated Bank's contact center operations have been recognized for customer service excellence in its live phone channel by the J.D. Power Certified Contact Center Program.SM

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GNG Contact Call Centers Certified by J.D. Power

giorgiang1ATLANTA, Feb. 20, 2017- Georgia Natural Gas (GNG) has been recognized for contact center operations customer satisfaction excellence in the live phone channel under the J.D. Power Certified Contact Center Program.SM   The Certified Contact Center Program distinction acknowledges a strong commitment by GNG' contact center operations to provide "An Outstanding Customer Service Experience." 

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New Infographic Depicts Future of Enterprise Service Desk

IMAGENNOTARANDSTADATLANTA, March 25, 2015 - Randstad Technologies, a leading provider of IT talent and solutions with considerable experience in service desk operations, released an infographic illustrating the "The Future of Service Desks." IT service desks are another part of the enterprise affected by the rapid growth of Bring Your Own Device (BYOD). The research firm IDC predicts that worldwide growth in BYOD adoption will average around 25 percent each year – growing from 175 million workers in 2014 to 328 million workers in 2017.

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Beepsend and Qmatic Partner to Optimize the Customer Journey Experience

beepsendMALMÖ, Sweden and MÖLNDAL, Sweden- Beepsend and Qmatic have joined to launch a new, powerful communication management module for Orchestra 6, Qmatic's market leading customer journey management platform.

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trivago, a model of service based on "the side of the consumer"

Prisilla RegueiroWe talked with Prisilla Regueiro, responsible for trivago Latin America, who, on this occasion, told us about the original model of enterprise services. trivago is a search engine of hotels for travelers, whose strategy of service is mounted on the internet, using social networks as the main channel of communication with their customers.

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Alliance Sets Industry Standard with Eleventh Consecutive BenchmarkPortal 'Center of Excellence' Certification for its Customer Care Centers

certifiedbenchpCOLUMBUS, Ohio, March 9, 2016 - Alliance Data Systems Corporation's business (www.knowmoresellmore.com), a premier provider of branded private label, co-brand and commercial credit programs, has achieved the "Center of Excellence" certification by BenchmarkPortal for the eleventh consecutive time; more than any other company in the Financial Services/Credit industry.

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ISPM nominated for industry contribution in TMF Excellence Awards

Industry Contribution 190xSao Paulo, Brazil and London, UK, 27th March 2014. ISPM, a leading vendor of flexible, agile service assurance and management software for telecommunications and IT infrastructure announced that it has been nominated in the industry contribution category in the TMF Excellence Awards.

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Xerox Survey Finds Growing Number of Consumers Believe Media Services Will Be Free by 2025

MediaFrontCoverNORWALK, Conn.-A new Xerox ‘State of Customer Service in 2015’ survey reveals that almost half (49%) of consumers believe that they will not have to pay for their media services by 2025 – regardless if they prefer traditional media (48%) such as film, TV, music, radio, news and sports outlets established in the pre-Internet age or new digital media (47%), such as social media, which exists exclusively online.

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Clay leaders

guerreros-terracotaNowadays, we are witnesses of one of the greatest professional commitment crisis of all history. This is supported by more than the 48% of the people interviewed by the Torcuato Di Tella University in 2011 and published in the América Economía magazine.

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Conference Call Etiquette: Are You An Offender

MENLO PARK, Calif., July 16, 2015 /PRNewswire/ -- When joining conference calls, employees should be careful about "phoning it in" if they want to avoid irritating colleagues, new OfficeTeam research suggests. More than one-third (37 percent) of workers surveyed said multiple people talking at the same time is the most distracting behavior on conference calls, followed by excessive background noise (24 percent).

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5 tips on how to decrease absenteeism

Call center8An important factor affecting performance and compliance at a contact center is absenteeism or attendance. It is common knowledge that in this industry the workers’ age average is rather low, since they are young people sharing out their time between study and work, and generally this profile means a risk for the center, since due their lack of maturity a considerable percentage is frequently absent.

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Porting customers should still get quality customer service – says OUR

Celulares-portabilidad-numerica1KINGSTON, Jamaica – Phone customers should expect no less from their utility service providers in the quality of customer service and complaints handling when porting their numbers, says the Office of Utilities Regulation (OUR). The advice comes as Local Number Portability (LNP) became effective today. LNP allows phone customers to switch from one mobile service provider to another and from one landline or fixed service provider to another within Jamaica, and keep their phone numbers.

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