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Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market

omnichannelSINGAPORE, April, 2017- The emergence of enhanced customer experience (CX), replacement of legacy systems, upgrade of existing solution portfolios, and increasing focus on the optimization of contact center operations are factors driving growth in the Asia-Pacific contact center application market.

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Aegis Wins the NCPEDP-Mindtree Helen Keller Award

aegys44Aegis Limited, a global outsourcing and technology services company, today announced that it has been conferred with the NCPEDP-Mindtree Helen Keller Award 2016 instituted by the National Centre for Promotion of Employment for Disabled People (NCPEDP).

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Maharashtra: Health helpline still gets 20 calls a day from its workers

call-centerbanThe 104 Health Advice Call Centre does not only counsel distressed farmers and stressed-out adolescents, but also has to attend to a minimum of 20 calls daily from its own health workers, complaining about drug shortage, lack of drinking water at rural hospitals and delay by doctors in treating patients.

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New and Improved Forms of Analytics Help Sustain Growth in Mature EMEA Contact Center Market

callbnglaLONDON, Jan., 2017 - Demand for contact center analytics capabilities, enhanced application functionality, and the addition of new contact channels such as social and mobile contact are pockets of growth in the highly competitive, mature and declining EMEA on-premise contact center systems market.

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Smartmedical's Vocal Emotion Recognition Technology Improves the Conversion Rate for Outbound Telemarketing

smartTOKYO, July 19, 2016 - Smartmedical Corp. and TMJ announce the results of their collaborative research project that began in February 2015. The results of the project confirm that Smartmedical's Smart Call Center System, equipped with its proprietary vocal emotion recognition technology Empath, has successfully improved the conversion rate for outbound telemarketing.

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Cloud-Based Contact Center Market Worth 15.67 Billion USD by 2021

CloudContactCenterMarketPUNE, India, November, 2016 - According to a new market research report "Cloud-Based Contact Center Market by Solution (Dialers, Reporting, and analytics), Service (Professional and Managed), Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021", published by MarketsandMarkets, the market size is expected to grow from USD 5.43 Billion in 2016 to USD 15.67 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 23.6% during the forecast period.

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With at least 100 responses daily, helpline number of Chandigarh traffic police ‘clicks’ with city residents

whatsapp-ayudaThe whole exercise of having a Facebook page and a WhatsApp number has proved very beneficial, says DSP Traffic and R&D Rajiv Ambasta

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Mobile App soon for 108 ambulance service

calliLucknow: Taking the benefit of 108 ambulance service to the next level in Uttar Pradesh, state National Health Mission would be launching a mobile application of the service. The best feature of the service is that it would make calling an ambulance as fast as ordering a flash cab.

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Teleperformance Bags the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year award for the 5th Consecutive Year

slide5SINGAPORE, June 20, 2016 - Teleperformance, the world's leading provider of outsourced customer experience management services, has bagged the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year award for the 5th consecutive year.

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SMS service to track subsidy card transactions

SMSserviceQatar,- After conducting a poll to assess the opinion of citizens, the Ministry of Economy and Commerce (MEC) has introduced an SMS service to track the transactions made on subsidy cards by adding detailed data on each specific operation.

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BTRC opens call centre to deal with customer complaints

CallCenter414The Bangladesh Telecommunication Regulatory Commission has opened its official call centre to allow customers to lodge complaints about telecoms service quality. Customers can dial 2872 between 09:00 hrs and 17:00 hrs to get assistance, The Daily Star reported. If users find no remedy of any specific issue they can register complaints here, BTRC Chairman Shahjahan Mahmood told reporters.

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Helplines launched for expat workers

callbnglaThe Ministry of Expatriates Welfare and Overseas Employment has created a call center for Bangladeshi expatriates and their relatives at home to solve issues or provide information about any problems they might face

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Thailand's Krungsri leverages on Avaya technology to manage higher call volumes

bg callcenterKrungsri, one of the fastest-growing financial institutions in Thailand, has implemented Avaya best-in-class business communications systems with advanced Interactive Voice Response (IVR) technology in its contact centre to transform its customer experience.

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Bosch opens first Mobility service centre in Japan

boschBosch has announced it is entering the Japanese market for mobility services through the opening of its first service centre in Shiki, 30 km north of Tokyo. Operations will commence by year-end and the service center is expected to create approximately 50 jobs by the end of 2020.

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Huda sectors can now dial civic helpline

IndiaOutsourcingGurgaon: Amid the confusion over MCG's takeover of Huda sectors, the bright spot is that residents of these areas will now be able to register their complaints on a dedicated toll-free number (1-800-180-1817) that was earlier not there in Gurgaon. Huda has a toll-free number, but that's for the entire state.

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fly dubai opens its first Call Centre in Saudi Arabia

fly-dubaifly dubai has opened its first Call Centre in Saudi Arabia, aimed at providing passengers in the Kingdom with direct access to their customer care needs.

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Aegis Clinches the Frost & Sullivan Malaysia BPO Service Provider of the Year Award

aegis22MUMBAI and KUALA LUMPUR, Malaysia, April 27, 2016 - Aegis Limited, a global Outsourcing and Technology Services Company was recently awarded the Malaysia BPO Service Provider of the Year award for the second consecutive year.

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Dubai Police has selected Avanza Solutions’ Unison 2.0 to power and streamline its non-emergency contact center operations

dxb policeDubai Police receives numerous calls every year, emergency and non-emergency, creating a potential challenges to efficient and effective delivery of a critical service. In order to have a streamlined response strategy, the firm had separated their emergency and non-emergency contact center so that response times for emergencies could be minimized as much as possible.

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ShoreTel Launches Cloud-based Voice Service in Australia

cloudageSYDNEY, April 11, 2016 - ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications (UC) solutions and phone systems, today launched ShoreTel Hosted Voice in Australia. ShoreTel Hosted Voice is a fully managed IP telephony hosted solution offering voicemail, unified messaging, click to dial, mobility and audio conferencing services, with optional services available such as contact centre, call recording and toll-free numbers.

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Worldpay heads down under with Australia licence

pagosmovSydney, Wednesday 16th August 2016 – Worldpay, the global leader in payments, is expanding in Australia after winning its licence to process payments in one of Asia Pacific’s largest eCommerce markets. The company’s expansion in Australia comes at a time of sustained growth for Worldpay, which processed 13.1 billion transactions in 2015 with transaction value of £401.9 billion.

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Deal on visa centres in China

The Embassy of Cyprus in Beijing announced on Wednesday the signing of an agreement with TLScontact paving the way for the opening of Visa Application Centres (VACs) in China. The said agreement, reached between Nicosia and Beijing during the recent visit to China of President Nicos Anastasiades, entered into force on March 29.

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