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DSS expects spike in caseloads as regional call centers open

DSS expectsCOLUMBIA, S.C. The resumption of a rollout of regional call centers later this year is expected to open the "flood gates" to reports of suspected child abuse and lead to a spike in social workers' caseloads, the head of the Department of Social Services warned legislators Thursday.

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Frost & Sullivan Recognizes Teleperformance's Leadership in Global Corporate Social Responsibility

Frost and Sullivan Zailab AwardMOUNTAIN VIEW, Calif.,- Based on its recent competitive CSR analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance with the global Frost & Sullivan 2016 Company of the Year Award for Corporate Social and Environmental Responsibility Leadership.

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Contact Center Compliance Appoints New SVP of Sales and Business Development

compilanceSANTA ROSA, Calif., Oct., 2016 - Contact Center Compliance (www.dnc.com) is excited to announce the appointment of John Stanovcak as Senior Vice President of Sales.

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Qualfon and Haven for Hope Partnership Expands with Employee Volunteerism Programs that Serve those Experiencing Homelessness

qualfoneQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its partnership with Haven for Hope is expanding with multiple employee volunteerism programs...

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Helpline for Lonely Older people gets its one millionth call

silverlineThe Silver Line is the only helpline available specifically for older people without more public donations charity could be forced to close vital out-of-hours service for lonely and isolated older people.

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Aegis Acclaimed for its HR Best Practices

aegis22MUMBAI, Nov, 2016 - Aegis Limited, a global outsourcing and technology services company, today announced that it has been acknowledged for its Human Resource (HR) Best Practices at the BW Business world 2nd HR Excellence Awards 2016 held in Mumbai.

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Vonage Wins 2016 People's Choice Stevie® Award for Favorite Customer Service

vonageHOLMDEL, N.J., March 4, 2016 - Vonage, (NYSE: VG), a leading provider of cloud communications services for businesses and consumers, has earned the 2016 People's Choice Stevie® Award for Favorite Customer Service, Telecommunications.

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RSVP Media Response, UK's Leading Call Centre, Open Stunning Offices in Manchester

MANCHESTER, England, October 27, 2016 - RSVP (Media Response) Limited is one of the UK's leading call centres and the only contact centre to be staffed by actors.

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inContact Appoints Randy Littleson as Chief Marketing Officer

incontactSALT LAKE CITY, Feb. 2, 2016 - inContact (NASDAQ: SAAS), the leading provider of cloud contact center softwareand contact center agent optimization tools, today announced the appointment of Randy Littleson as chief marketing officer. In this role, Littleson will be responsible for the direction, strategy and overall management of inContact's marketing efforts and report directly to inContact CEO, Paul Jarman.

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