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Moving its call centers offshore is hurting AT&T

ATTingIn the last six years, AT&T has cut more than 12,000 jobs and sent them offshore. It is a leader in the pack of corporations that continue to offshore lower- and middle-income American jobs, even at a time when Americans are paying close attention to who creates and maintains U.S jobs. By choosing to shutter more than 30 call centers in the U.S., AT&T has pulled hundreds of jobs from small rural communities and urban centers.

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Emotional Labor at South Korean Call Centers

callkoreaOne call center is bringing back its old greeting: “Dear customer, I love you.” The needlessly romantic phrase appeared in mid 2006, but was put to an end in little more than two years after accusations that forcing call center workers to address callers “with love” constituted “emotional labor.” Callers frequently responded with offensive comments along the lines of, “Sorry, I have a girlfriend,” or, “We can go out if you love me that much.”

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Frost & Sullivan Recognizes Teleperformance's Leadership in Global Corporate Social Responsibility

Frost and Sullivan Zailab AwardMOUNTAIN VIEW, Calif.,- Based on its recent competitive CSR analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance with the global Frost & Sullivan 2016 Company of the Year Award for Corporate Social and Environmental Responsibility Leadership.

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Atento appoints Marcelo Geraldi Velloso as Executive Director for Multisector Businesses in Brazil

atentobrasilSÃO PAULO, April, 2017 - Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide announces the appointment of Marcelo Geraldi Velloso as Executive Director for Multisector Businesses in Brazil.

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Qualfon and Haven for Hope Partnership Expands with Employee Volunteerism Programs that Serve those Experiencing Homelessness

qualfoneQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its partnership with Haven for Hope is expanding with multiple employee volunteerism programs...

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Xerox spin-off to move call center jobs to neighboring town

xerox11IRONDEQUOIT, N.Y. (AP) — A spin-off company of Xerox Corp. says it plans to move its call center from one Rochester suburb to another, adding several hundred jobs in the process.

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Aegis Acclaimed for its HR Best Practices

aegis22MUMBAI, Nov, 2016 - Aegis Limited, a global outsourcing and technology services company, today announced that it has been acknowledged for its Human Resource (HR) Best Practices at the BW Business world 2nd HR Excellence Awards 2016 held in Mumbai.

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DSS expects spike in caseloads as regional call centers open

DSS expectsCOLUMBIA, S.C. The resumption of a rollout of regional call centers later this year is expected to open the "flood gates" to reports of suspected child abuse and lead to a spike in social workers' caseloads, the head of the Department of Social Services warned legislators Thursday.

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RSVP Media Response, UK's Leading Call Centre, Open Stunning Offices in Manchester

MANCHESTER, England, October 27, 2016 - RSVP (Media Response) Limited is one of the UK's leading call centres and the only contact centre to be staffed by actors.

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