Increasingly close is expected Thursday, October 23, date in which Apecco (Peruvian Asociation of Contact Centers) will celebrate its 7th anniversary with an exclusive cocktail lounge San Martín of the Marriot Hotel in the town of Miraflores. Avaya will be one of the leading companies which will support the event, and its Country Manager in Peru, Álvaro Ganoza, shared with us the vision of the company on a world-wide trend the: Omni channel.
In 1995, it seemed a history of science fiction when Nicolas Negroponte anticipated in his book "Being Digital" that digital communities will change the form of relationships, the physical space would be irrelevant and that the time would play a different role. Nearly 20 years later, we note that the author of "Being Digital" was not wrong and we begin to realize that the effects of the digital age are also transforming the world of work.
About this topic we talked with Alberto Torrisi, Inhouse Services Manager from Randstad Argentina
Born in Colombia in 1992, and member of the universe of the Contact Center since 2003, Emtelco has installed 2 months ago the platform of S1Gateway. The social media leader company’s, Ana Maria Zabala, shared with us the details of the implementation, and expressed the satisfaction of the company for the results of their new bet.
MDY contact center was born in Monterrey, Mexico in 1997, is opening its 4th Center in Lima, Peru where has presence since 8 years with 2000 workstations. The company also has operations in Colombia and the US. United States with a total of 11 sites. Under the slogan: “improving the world at each contact", the company fully committed to the training of their collaborators. In addition of having various plans ranging from themes of social responsibility, and an innovative program of psychotherapeutic support for employees who need it.
We talk with Francisco Grillo, CEO of Allus Peru, who told us about the beginning of the new chapter: the social media management at the company. “The management of social media at Allus comes from a long time of work. Supported on three pillars: technology, processes and people, we talk about a self-developed software management Epiron, reengineering processes of attention, WFM, quality attention profiles among others”, explained Francisco Grillo
Las October 15th, Guy Fort, President of Apecco was interviewed at the TV program Mercado Express. There he revealed, that during the last years the contact center and BPO industry acquired a great relevance in the country’s economy. In addition, he afforded details on Linked, the event organized by the entity taking place on next November 21st and 22nd.
In barely 7 years, it grew exponentially, billing 450 million dollars. According to Apecco’s President, the growth is a result of the country’s economic stability, the service export incentives (unaffected General Tax on Sales) and, though he did not say it, also thanks to Apecco’s seven-year work.