Frost & Sullivan conducted thir first report about Cloud Model, including new players and market segments...
Even though many people may considerer this association unthinkable, Tom Davenport in an article in the Harvard...
In 1943 the psychologist Abraham Maslow proposed a theory about the origins of human motivation...
More and more companies consider the contact center a strategic ally...
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The term vocation, according to the Spanish definition provided by the RAE, derives from Latin and denotes the action of calling...
What do a ship captain and a contact center leader have in common?
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