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Atento Sets Date for Fiscal 2016 Fourth Quarter and Full-Year Results; Announces Upcoming Investor Event

atentoelmer 10117NEW YORK, Jan. 28, 2017 - Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and among the top three providers worldwide, today announced it has set the date for the release of its fiscal 2016 fourth quarter and full-year financial results and its participation in upcoming investor event.

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Appliance Recycling Centers of America Announces New Business Unit - Customer Connexx Contact Center

connexx2MINNEAPOLIS, Jan. 10, 2017 - Appliance Recycling Centers of America, Inc. (NASDAQ: ARCI), a leading provider of appliance recycling and retailing services, has announced a new business unit – Customer Connexx – an ARCA customer-care and contact center – opened in November 2016. Customer Connexx is a wholly-owned subsidiary of ARCA, Inc.

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Philippine Call Center Participates in NYC Marathon for a Cause

TCS MarathonMAKATI CITY, Philippines, March 28, 2016 - Open Access BPO, a multilingual call center with operation sites inAsia, is sending three of its employees to the world's biggest marathon, the TCS New York City Marathon. The event will be held on November 6.

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inContact Positioned by Gartner as a Leader in Magic Quadrant for Contact Center as a Service, North America

Paul JarmanSALT LAKE CITY, - inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and agent optimization tools, today announced Gartner, Inc., the world's leading information technology research and advisory company, recognizes inContact as a Leader in its 2016 Magic Quadrant for Contact Center as a Service (CCaaS), North America report.

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Frost & Sullivan Applauds West Corporation's Excellence in Managing Large-scale, Complex, Mission-critical Communications and Contact Center Environments

westcMOUNTAIN VIEW, Calif., March, 2016 /PRNewswire/ -- Frost & Sullivan is pleased to present West with the 2015 North American Product Leadership Award as well as the 2015 North American Competitive Strategy Innovation and Leadership Award.

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US call centre software maker Genesys to buy Interactive Intelligence for $1.4 bn

ininedificioGenesys Telecommunications Laboratories, a call centre software maker, yesterday struck a deal to buy rival Interactive Intelligence Group Inc for about $1.4 billion.  Genesys, whose clients include online payment processor PayPal and Red Hat, is offering to pay $60.50 per share, a 36-per cent premium to Interactive's 28 July closing price.

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Customer Care experts to keynote 17th Call Center Week

coagNEW YORK, Feb, 2016 - We live in a world where customers are king and convenience is their queen. Customers have more channels and choices than ever before, which means today's organizations need to move beyond customer prioritization and into the prediction. IQPC'S 17th Call Center Week Conference + Expo this June 27 – July 1 in Las Vegas is the no. 1 customer-care event for attendees to source the tools to deliver on the kind of service that drives loyalty.

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Global Business Process Outsourcer Adds 2400 Contact Center Agents to inContact Customer Interaction Cloud

nubeccenterSALT LAKE CITY, Aug. 8, 2016 -  inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and workforce optimization tools, today announced the significant expansion of services by an existing business process outsourcer (BPO) customer.

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Associated Bank contact centers certified by J.D. Power

certificationlogoGREEN BAY, Wis., Feb. 1, 2016 - Associated Bank's contact center operations have been recognized for customer service excellence in its live phone channel under the J.D. Power 2015 Certified Contact Center Program.

The Certified Contact Center Program distinction acknowledges a strong commitment by Associated Bank's contact center operations to provide "An Outstanding Customer Service Experience."

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SugarCRM Names Winners of Its Global Partner Awards at SugarCon

Clint Oram1SAN FRANCISCO, CA--(Marketwired - Jun 20, 2016) - SugarCon 2016 -- SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable CRM solution on the market, announced the winners of its 2015 Global Partner Awards during a ceremony at SugarCon, the company's annual conference for customers and partners.

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ICMI Announces New Program for 2016 Contact Center Expo & Conference Highlighting the Rise of Customer Experience

icmiccCOLORADO SPRINGS, Colo., Jan. 6, 2016 - The International Customer Management Institute (ICMI), an industry leader for more than 30 years, today announced a robust new program for its 2016 Contact Center Expo & Conference surrounding the rise of customer experience. As the highest rated event for contact center professionals, this year's event will help professionals discover best practices for their contact centers and new ways to stay ahead of rising customer expectations.

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Philippine Call Center Supports U.S. Rehab Programs by Running in the TCS New York City Marathon

openacMAKATI CITY, Philippines - "Inspiring fitness. Challenging disability. Changing lives," Ryan's Run works with Allied Services Integrated Health System to help children and adults with physical disabilities. They are one of the Silver Charity Partners of the world's biggest marathon, the TCS New York City Marathon, which will take place on November 6, 2016.

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Improving Customer Experience is the Most Effective Strategy for Increasing the Competitiveness of Banks and Financial Institutions

CEC MexicoNEW YORK, Dec. , 2015 - Banks and financial services companies are facing a growing number of challenges, which include: the rapid digitalization of customer relationships, increased mobility and the emergence of new competitors in the sector such as retail chains, crowdfunding platforms, technology companies or NFC (Near Field Communications) payment system suppliers.

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Winners Announced: 2016 ICMI Global Contact Center Awards

premiosicmiCOLORADO SPRINGS, Colo., May 12, 2016 - The International Customer Management Institute (ICMI) today announced recipients of the 12th annual Global Contact Center Awards. Both winners and nominees of the awards were honored during the ICMI Contact Center Awards Party, held in conjunction with the ICMI Contact Center Expo & Conference this week inLong Beach, CA.

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Atento's leadership in Latin America recognized with eight AMAUTA awards

CEC MexicoNEW YORK, Nov. 12, 2015 - Atento (NYSE: ATTO), a leading provider of customer relationship management (CRM) and business process outsourcing (BPO) services worldwide, has been recently recognized with eight AMAUTA awards, the maximum distinction for direct and interactive marketing solutions inLatin America.

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Exhibitors Make Announcements Prior to ICMI Contact Center Expo & Conference Taking Place Next Week

ICMI longbeachSAN FRANCISCO, May 5, 2016 - The International Customer Management Institute (ICMI) today previews announcements in anticipation of its Contact Center Expo & Conference taking place next week.

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Coca-Cola Bottling Co. Consolidated opens new call center

COKE EXPANSION 06Charlotte-based Coca-Cola Bottling Consolidated’s new call center in northeast Charlotte will bring more jobs to the region and add to the company’s long history in Charlotte, Gov. Pat McCrory said at a kickoff for the facility on Tuesday.

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Sitel Brings 300 New Career Opportunities to Hamilton, Alabama

call-center559HAMILTON, Ala., April 25, 2016 - Sitel, a leading global customer care provider, today announced the availability of 300 new career opportunities at its Hamilton customer experience center. The permanent, full-time positions will be for agents supporting inbound customer care for a leading telecommunications provider.

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TekCollect Collaborates with Neighborhood Services, Inc. of Columbus for Corporate Drive

colectaColumbus, Ohio – TekCollect has partnered with Neighborhood Services, Inc. of Columbus to conduct a large corporate clothing drive this past month.

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Frost & Sullivan Applauds Interactive Intelligence for Its Disruptive Cloud Contact Center Solution Set To Dominate the Market

353926MOUNTAIN VIEW, Calif., April 13, 2016 / Based on its recent analysis of the cloud contact center market, Frost & Sullivan recognizes Interactive Intelligence with the 2016 North American Frost & Sullivan Award for Visionary Innovation Leadership.

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New customer service center at Volvo plant brings jobs in Southwest Virginia

volvoPULAKSI COUNTY (WSLS 10) – Governor Terry McAuliffe announced Friday Volvo will invest $38, 000,000 for upgrades at the existing plant and to build a new Customer Service Center. The facility will be 36,000 square feet and will bring 32 new jobs to the area, which will bring the total number of jobs at the plant to nearly 3,000.

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