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HGS Hiring 150 Licenced or Certified Pharmacy Technicians in Roswell, Georgia Customer Experience Contact Center

HGS11ROSWELL, Ga., Oct. 16, 2017 - Hinduja Global Solutions Limited (HGS), a company listed on NSE & BSE in India and a global leader in customer experience, will hire more than 150 Licensed or Certified Pharmacy Technicians for an assignment at its Roswell, GA location. A hiring event will be held at 1805 Old Alabama Rd in Roswell on Thursday, October 19 from 10 a.m. to 3 p.m.

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Altitude Expands North American Presence to Deliver Contact Center Solutions

phoenixMark Surico to Lead Omnichannel Customer Experience Solutions Global Provider Operations.

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Walgreens Alabama customer contact center adding 150 jobs

alabingPharmacy giant Walgreens is adding 150 new jobs at its high-tech customer contact center in Muscle Shoals, pushing the total workforce at the Northwest Alabama facility to around 600, officials announced.

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Florida medical call center operator to bring 200 jobs to Spring Hill

callclinicaA Florida-based provider of medical answering services plans this month to open a location in Spring Hill that will house roughly 200 call center agents and triage nurses.

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GSA rethinking how agencies buy contact center services, tech

GSABGeneral Services Administration officials said they could soon have a new follow-on contract to provide contact center services and technology to federal agencies. In an April 18 blog post, GSA officials said the new contract vehicle would replace the current US Contact indefinite-delivery, indefinite-quantity contract, which is set to expire in March 2018.

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Crisis line to open third call center

call-centerWASHINGTON — The Department of Veterans Affairs (VA) announced it is opening a Veterans Crisis Line (VCL) call center in Topeka, Kansas, the third such center nationwide, and expects to hire 100 employees to staff the center, located on the campus of VA Eastern Kansas Health Care System.

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NAVEX Global Expands Contact Center Operations in Idaho as the Company Continues to Grow

navex1PORTLAND, Ore.Leading ethics and compliance software and services company NAVEX Global® today announced that it will expand its operations in Rexburg, Idaho, to meet the demands of the company’s rapidly growing business and expanding global customer base.

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New program has Las Vegas nurses taking calls

enfacallThe green light bulb glows over Kari Dawson’s desk, signaling she’s ready to take a call. Dawson is a new addition to the Las Vegas Fire Department communications center, but her role is different from the rest of the call-takers whose voices fill the room.

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Impasse over joint 911 call center

911callA recommendation for Fayetteville to run a proposed $30 million 911 call center consolidated with Cumberland County’s operation has raised questions. The city and county members on a 911 Task Force were not ready Wednesday to take a consensus vote on a proposal they would forward to their full elected boards.

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Epic Equifax Breach Hits 143 Million: What to Do Now

callopenThere's some terrible news if you do business with consumer credit monitoring agency Equifax (or even if you don't). Your sensitive personal info — including Social Security and possibly driver's license numbers — may be in the hands of data thieves. This is arguably the worst data breach ever.

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TeleTech Positioned as a Leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO

teletechDENVER,- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, today announced that Gartner has positioned the company as a Leader in the Magic Quadrant for Customer Management Contact Center BPO, Worldwide for the seventh consecutive time. The report, by TJ Singh, Misako Sawai and Brian Manusama, was published on March 22, 2017.

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Philly area answers the call for Hurricane Harvey help

hurricane harveyEven before Hurricane Harvey had made landfall, first responders and others from the Philadelphia region were on the ground in Texas ready to help with the aftermath of the megastorm whose rains are expected to continue well into the week.

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Contractor Connection Contact Center Certified by J.D. Power

customer-serviceCOSTA MESA, Calif., march 23, 2017- Contractor Connection® (a division of Crawford & Company) has been recognized for contact center operation customer satisfaction excellence in the live phone channel under the J.D. Power Certified Contact Center Program.SM

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Two Indian-Americans plead guilty in US call centre scam

fraudeTwo Indian-Americans on Saturday pleaded guilty to the charges of their involvement in a massive telephone impersonation fraud and money laundering scheme in the US perpetrated by India-based call centres.

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WOS Helps Companies Leverage Contact Centers For Business Success

edificionubeNEW YORK, Mar, 2017 - Workforce Opportunity Services (WOS), the leading non-profit organization geared towards aligning individuals from underserved groups with career opportunities, is aiding corporations in recruiting high-performing contact center agents.

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IDology Announces Solutions To Protect Against Dramatic Increases In Contact Center Fraud

Chris LuttrelATLANTA, Jul, 2017 - IDology, a leader in multi-layered identity verification and fraud prevention, today announced ExpectID® Call Verification, a new addition to its fully integrated platform, designed to protect contact centers against growing fraud threats. ExpectID® Call Verification increases contact center productivity and reduces call wait times by leveraging real-time mobile carrier data to verify inbound call traffic into a contact center.

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TeleTech Awarded General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract

teletechpremioDENVER, Feb. 28, 2017 - TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, received a General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract award in the final quarter of the government's fiscal year 2016.

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Virginia company acquires Vertex call centers

ZGI3MjIzYQThe Vertex Business Services utility call centers in Scottsbluff and at Western Nebraska Regional Airport will be getting new signs in the near future — but that’s about it.

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Atento Sets Date for Fiscal 2016 Fourth Quarter and Full-Year Results; Announces Upcoming Investor Event

atentoelmer 10117NEW YORK, Jan. 28, 2017 - Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and among the top three providers worldwide, today announced it has set the date for the release of its fiscal 2016 fourth quarter and full-year financial results and its participation in upcoming investor event.

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Deloitte's 2017 Global Contact Center Survey: Omnichannel Customer Experience Dominates Contact Centers' Future

ADeloitte 2017NEW YORK, May 16, 2017 - Contact center executives face challenges with delivering an effortless on-demand experience for customers, while continuing to operate efficiently, results of the third biennial Deloitte 2017 global contact center survey found. The survey, published this week, found that, in a continued trend, customer experience is driving all business decisions, with the daunting task of meeting the demands of high-touch customers who require speed and accuracy.

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Appliance Recycling Centers of America Announces New Business Unit - Customer Connexx Contact Center

connexx2MINNEAPOLIS, Jan. 10, 2017 - Appliance Recycling Centers of America, Inc. (NASDAQ: ARCI), a leading provider of appliance recycling and retailing services, has announced a new business unit – Customer Connexx – an ARCA customer-care and contact center – opened in November 2016. Customer Connexx is a wholly-owned subsidiary of ARCA, Inc.

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