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Frost & Sullivan Names CGS the 2016 Contact Center Outsourcing Services Company of the Year in Chile

gcsout22Santiago, Chile – January, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced that it has been named Frost & Sullivan’s 2016 Contact Center Outsourcing Services Company of the Year in Chile.

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Atento is Once Again Among the Top 3 Companies to Work for in Peru

atenperuLIMA, Peru, Dec.10, 2016 Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top three providers worldwide, has been recognized by Great Place to Work® as the third best company to work for in Peru in 2016, within the "More than 1000 employees" category.

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Strong Performance in Central America, the Caribbean, Peru and Colombia Fosters Latin American Contact Center Outsourcing Market

frostBUENOS AIRES, Argentina, Aug. 11, 2015 - The contact center outsourcing (CCO) services market in Latin America exhibited mild growth in 2014, mostly driven by good performance in Peru, Colombiaand the Central America and Caribbean (CaCar) market. With the United States (US) consolidated as the main offshore market and CaCar mostly focused on nearshoring, the latter is proving to be the fastest-growing region within Latin America.

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Frost & Sullivan Lauds Teleperformance for Its Continuing Dominance in the Latin American Nearshoring Services Market

teleperfor33MOUNTAIN VIEW, Calif., nov. 2016 - Based on its recent analysis of the contact center outsourcing nearshoring services market, Frost & Sullivan recognizes Teleperformance with 2016 Latin American Market Leadership Award for excellence in capturing the highest market share in the industry. Leveraging organic growth, selective acquisitions, a diversified portfolio, and customer proximity, Teleperformance has consolidated its footprint in Latin America.

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Listen Up Español Launches Mexico City Location

call4PORTLAND, ME (PRWEB) AUGUST 04, 2015 -Listen Up Español expands capacity and hires Mercedes Pradera as Mexico City Operations Director. In response to increasing demand for quality Spanish language contact center services, Listen Up Español has established agent operations in Mexico City.

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Atento's customer experience solutions win eight AMAUTA awards

atentoelmer 10117Chile, Nov, 2016 - Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, has received eight AMAUTA 2016 awards, the most important recognition in the direct and interactive marketing industry in Latin America.

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Atento receives five LATAM and CIC awards for customer experience

call282MADRID, June 30, 2015 - Atento (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services worldwide has been recognized with five distinctions at the 2015 LATAM and CIC awards for best customer experience. The awards ceremony took place last evening within the framework of the International Congress for Customer Experience Management held in Sao Paulo, Brazil.

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CCN - Call Center News, winner of the BID World Quality Commitment Award in Paris 2016

CCNParis hosted this year's BID World Quality Commitment Convention, where professionals and business leaders from around the world gathered to recognize excellence and success. In particular, the convention celebrated quality in business and operations. Award winners demonstrated commitment to the criteria of the QC100 TQM Model, which helps bolster customer satisfaction and cost efficiency across all areas of operation.

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5 types of "digital citizens"

digitalsIf we have a customer segmentation offline according to their habits and if we affirm that there is a digital world, would not be natural speak about digital citizens? This is one of the points that explores the Digitalts a study developed by the consulting firm JWT in 2014.

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Atento appoints Marcelo Geraldi Velloso VP of Business at Atento Mexico

atentomxMEXICO CITY, Sept. 20, 2016 /PRNewswire/ -- Atento S.A. (NYSE:   ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, has named Marcelo Geraldi Velloso VP of Business at Atento Mexico. Marcelo will lead the banking and financial services, telecoms and multi-sector business divisions at Atento Mexico.

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Atento Recognized as One of the Best Places to Work in Latin America 2015

Atento2NEW YORK, For the fifth year in a row, Atento (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) worldwide, has been recognized as one of the Best Places to Work in Latin America 2015 by Great Place to Work (GPTW).

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EGS Inaugurates Its Third Site in Guatemala

Guatemala City, Guatemala, 3/28/2016 – March 15, 2016 was a historic day for Expert Global Solutions (EGS). Seven years after opening its doors in the region, Guatemala inaugurated its third site, Primma 2, our flagship site for Latin America.

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Atento Expands Operations in Brazil with the Opening of a New Facility in Campo Grande

Atento2SAO PAULO, March 17, 2015 /PRNewswire/ -- Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America and Spain, today announced the opening of a new customer relationship center in Campo Grande, in the northwest district of Rio de Janeiro. This is the eighth center that Atento has opened in the metropolitan area and surroundings of the carioca city.

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Atento opens new customer relationship center in Valparaiso, Chile

atento-chile-1VALPARAISO, Ind., March, 2016 - Atento SA (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin Americaand among the top three providers worldwide, celebrated the opening of its new customer relations center inValparaiso, Chile, earlier today. The center, which began operating at the end of 2015, is the third center that Atento has in Chile and the first in the Quinta region.

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Frost & Sullivan Applauds Teleperformance's Omnichannel Solution in Chile

bpo2BUENOS AIRES, Argentina, Feb. 16, 2015 - Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance Chile with the 2014 Chilean Frost & Sullivan Award for Product Leadership. Teleperformance's successful implementation of an omnichannel customer relationship management (CRM) solution has elevated the standards of customer service in the Chilean contact center outsourcing market.

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Atento inaugurates a new customer relationship center in Pereira, Colombia

AtentopBOGOTA, Colombia, Sept - 2015 - Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing (CRM/BPO) services worldwide, held the inauguration ceremony for its customer service and attention center in Tres Nevados-Pereira, in the Colombian state of Risaralda today. This center brings the total number of Atento centers located in city of Pereira to three and eight in the country as a whole.

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Mobile Data Services Remain Key Engines of Growth in Colombian Telecommunications Services Market, Finds Frost & Sullivan

datosmoviles31The Colombian telecommunications services market is on the verge of rapid growth as demand for mobile data services compels investments in third generation, long-term evolution, Gigabit Ethernet, and fiber to the home networks. The launch of pay TV service operations as well as the integration of fixed and mobile operations will add to market revenues.

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Frost & Sullivan report: "Whit a rate of 10% Peru became one of the countries with fastest growing of the regional contact center industry

sebastianmenutti15In dialogue with Sebastián Menutti, Industry Analyst, Latin America Frost & Sullivan shared details of the results of the annual report consultancy: Analysis of the Latin American Contact Center Outsourcing Services Market on the Peruvian market.

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Analysis of the Latin American Hosted IP Telephony and Integrated UCC Applications Market

sebastianmenuttiThe Latin America (LATAM) hosted Internet protocol (IP) telephony and integrated unified communications and collaboration (UCC) applications market remains on a rapid growth trajectory. Customers are increasingly realizing that the hosted model and operational-expenditure (OPEX) modality enhance flexibility, enable easy scalability and expansion.

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Atento inaugurates its customer relationship center in Guarulhos, Brazil

atentoGuarulSAO PAULO, Aug. 17, 2015 /PRNewswire/ -- Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services worldwide, held the inauguration ceremony for its customer relationship center in Guarulhos, in the State of Sao Paulo today. This center brings the total number of Atento centers located in Sao Paulo to 23 and 34 in the country as a whole.

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Latin America Emerges as a High- potential Market for Conferencing Services

telepccHosted conferencing services Are gaining traction in Latin America, a Region otherwise dominated by on-premises solutions. Greater awareness on the benefits of advanced collaboration tools, including cost reduction and productivity enhancements, is igniting this demand for hosted conferencing services.

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