Fri09222017

Last updateFri, 22 Sep 2017 11am

Back You are here: Home Breaking News World News EMEA - Asia

RTA Call Centre receives one million calls in first half of 2017

rta callAugust, 2017- The Roads and Transport Authority (RTA) in Dubai revealed that its Call Center (8009090) had received 1,184,100 calls during the first half of 2017 at a response rate of 11 seconds per call, which compares well with the planned response period of 20 seconds per call. It is noteworthy that the Center handled 1,084,635 calls during the same period last year.

Add a comment

Read more...

Teleperformance conferred 2017 Asia-Pacific Contact Center Outsourcing Service Provider of the Year award by Frost & Sullivan

teleperfor33SINGAPORE, Aug. 2017 - Teleperformance was honoured with the 2017 Asia-Pacific Contact Center Outsourcing Service Provider of the Year Award at the annual Frost & Sullivan Asia-Pacific ICT Awards banquet held at Shangri-La Singapore on July 6.

Add a comment

Read more...

Mobile App soon for 108 ambulance service

calliLucknow: Taking the benefit of 108 ambulance service to the next level in Uttar Pradesh, state National Health Mission would be launching a mobile application of the service. The best feature of the service is that it would make calling an ambulance as fast as ordering a flash cab.

Add a comment

Read more...

China Guangfa Bank Credit Card Center Cuts Collection Costs and Improves Customer Service Using FICO Solution

chinacallBEIJING, Aug. 9, 2017 China Guangfa Bank Credit Card Center (CGB Credit Card Center) is using FICO® Customer Communications Services (CCS) to help reduce its cost of collections and improve customer service across its credit card portfolio.

Add a comment

Read more...

SMS service to track subsidy card transactions

SMSserviceQatar,- After conducting a poll to assess the opinion of citizens, the Ministry of Economy and Commerce (MEC) has introduced an SMS service to track the transactions made on subsidy cards by adding detailed data on each specific operation.

Add a comment

Read more...

PAYBACK India kick-starts 2017 with 3 wins in the Customer Loyalty segment

PAYBACK-India-winsPAYBACK, India’s largest multi-brand loyalty program, was felicitated with multiple awards at the prestigious ‘Customer Loyalty Summit’ & the ‘Retail Excellence Awards’ held at the Taj Land’s End, Mumbai.

Add a comment

Read more...

Helplines launched for expat workers

callbnglaThe Ministry of Expatriates Welfare and Overseas Employment has created a call center for Bangladeshi expatriates and their relatives at home to solve issues or provide information about any problems they might face

Add a comment

Read more...

Civic issues in Bengaluru: Easy to complain, but hard to resolve!

beluA few years ago, it was the purview of the neighbourhood RWA member (usually a retired old man) to raise civic complaints, from water pipe leaking to potholes. He would trudge down to the nearest ward office, and talk to the engineer responsible. He’d follow up and write letters to the MLA to escalate.

Add a comment

Read more...

Bosch opens first Mobility service centre in Japan

boschBosch has announced it is entering the Japanese market for mobility services through the opening of its first service centre in Shiki, 30 km north of Tokyo. Operations will commence by year-end and the service center is expected to create approximately 50 jobs by the end of 2020.

Add a comment

Read more...

Fake call centre busted, five co-directors arrested

call-center22NOIDA: Five persons were arrested here on Thursday in a joint raid conducted by the Rajasthan and Noida police on a fake call centre for allegedly cheating people by offering lotteries and investments in the stock market.

Add a comment

Read more...

fly dubai opens its first Call Centre in Saudi Arabia

fly-dubaifly dubai has opened its first Call Centre in Saudi Arabia, aimed at providing passengers in the Kingdom with direct access to their customer care needs.

Add a comment

Read more...

BCA provides chat-based assistant as alternative to call center

jakaPrivate lender Bank Central Asia senior vice president I Ketut Alam Wangsawijaya has said that VIRA, the company’s chat-based virtual assistant introduced in February, has started to attract more customers because of its faster response time compared to the bank’s conventional call center.

Add a comment

Read more...

Dubai Police has selected Avanza Solutions’ Unison 2.0 to power and streamline its non-emergency contact center operations

dxb policeDubai Police receives numerous calls every year, emergency and non-emergency, creating a potential challenges to efficient and effective delivery of a critical service. In order to have a streamlined response strategy, the firm had separated their emergency and non-emergency contact center so that response times for emergencies could be minimized as much as possible.

Add a comment

Read more...

Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market

omnichannelSINGAPORE, April, 2017- The emergence of enhanced customer experience (CX), replacement of legacy systems, upgrade of existing solution portfolios, and increasing focus on the optimization of contact center operations are factors driving growth in the Asia-Pacific contact center application market.

Add a comment

Read more...

Worldpay heads down under with Australia licence

pagosmovSydney, Wednesday 16th August 2016 – Worldpay, the global leader in payments, is expanding in Australia after winning its licence to process payments in one of Asia Pacific’s largest eCommerce markets. The company’s expansion in Australia comes at a time of sustained growth for Worldpay, which processed 13.1 billion transactions in 2015 with transaction value of £401.9 billion.

Add a comment

Read more...

Aegis Wins the NCPEDP-Mindtree Helen Keller Award

aegys44Aegis Limited, a global outsourcing and technology services company, today announced that it has been conferred with the NCPEDP-Mindtree Helen Keller Award 2016 instituted by the National Centre for Promotion of Employment for Disabled People (NCPEDP).

Add a comment

Read more...

Maharashtra: Health helpline still gets 20 calls a day from its workers

call-centerbanThe 104 Health Advice Call Centre does not only counsel distressed farmers and stressed-out adolescents, but also has to attend to a minimum of 20 calls daily from its own health workers, complaining about drug shortage, lack of drinking water at rural hospitals and delay by doctors in treating patients.

Add a comment

Read more...

New and Improved Forms of Analytics Help Sustain Growth in Mature EMEA Contact Center Market

callbnglaLONDON, Jan., 2017 - Demand for contact center analytics capabilities, enhanced application functionality, and the addition of new contact channels such as social and mobile contact are pockets of growth in the highly competitive, mature and declining EMEA on-premise contact center systems market.

Add a comment

Read more...

Smartmedical's Vocal Emotion Recognition Technology Improves the Conversion Rate for Outbound Telemarketing

smartTOKYO, July 19, 2016 - Smartmedical Corp. and TMJ announce the results of their collaborative research project that began in February 2015. The results of the project confirm that Smartmedical's Smart Call Center System, equipped with its proprietary vocal emotion recognition technology Empath, has successfully improved the conversion rate for outbound telemarketing.

Add a comment

Read more...

Cloud-Based Contact Center Market Worth 15.67 Billion USD by 2021

CloudContactCenterMarketPUNE, India, November, 2016 - According to a new market research report "Cloud-Based Contact Center Market by Solution (Dialers, Reporting, and analytics), Service (Professional and Managed), Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021", published by MarketsandMarkets, the market size is expected to grow from USD 5.43 Billion in 2016 to USD 15.67 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 23.6% during the forecast period.

Add a comment

Read more...

With at least 100 responses daily, helpline number of Chandigarh traffic police ‘clicks’ with city residents

whatsapp-ayudaThe whole exercise of having a Facebook page and a WhatsApp number has proved very beneficial, says DSP Traffic and R&D Rajiv Ambasta

Add a comment

Read more...

Breaking News

noticias1
Latam - EMEA / Asia - Europa - U.S. - Schedule

Tech

tecnologia1
CRM - Cloud Computing - Platforms

Interviews

interview2
The most important interviews

Human Capital

capitalh1
TEmployement Brand - Jobs

Management »

manag2
Motivation - Engagement
 

Book reviews

This email address is being protected from spambots. You need JavaScript enabled to view it. esp contacto

Manual for Strategic Management Contat Center

Written by Elsa Basile. Learning Goals, Issues Debates, Case Studies on Human Capital, Technology, Operations and Management