Thu01192017

Last updateTue, 17 Jan 2017 7pm

Back You are here: Home Breaking News World News Central American, Caribbean & Mexico

GBPA/ItelBPO partnership building Freeport’s ICT Industry

granbccFreeport Grand Bahama - As the new school year gets underway in a few days, hundreds of 12th graders on Grand Bahama will have fresh opportunities to effectively prepare themselves for either higher education, or post-graduation employment opportunities; owing to a new skills based training initiative created to support Grand Bahama’s recently established Call Center Industry. 

Add a comment

Read more...

iQor to Open New Contact Center in Trinidad and Tobago

Call center5ST. PETERSBURG, Fla.--iQor will open its newest Contact Center in Trinidad and Tobago in September of 2015. The new site will be located in Trinidad’s Tamana In Tech Park, a new 1,100 acre development. “With its investment in infrastructure, highly educated, English speaking workforce and ease of travel from the U.S., Trinidad has terrific potential as a source of customer service talent.”

Add a comment

Read more...

"In addition to get significant improvements in efficiency, the COPC certification aligned us and strengthened as a team"

AFFINITYIn October 2014 Global Affinity, Panama, became the first contact center which certified the COPC standard - version 5.1 GMD in this country and other Central American countries. We had the opportunity to interview Maricarmen Fonseca, Director of operations and with Jovanna Girón, Manager and coordinator of the company's management system.

Add a comment

Read more...

Atento Opens State of the Art Operations Command Center in Mexico DF

atentomexicoAtento, a leading provider of customer relationship management and business process outsourcing services worldwide has opened an innovative Operations Command Center in Mexico DF to serve the Americas Region. This new Command Center is one of three set up by Atento in the last year, with the other two located in Sao Paulo, serving the Brazil Region, and Madrid (opening in July), to serve the EMEA Region.

Add a comment

Read more...

S1Gateway platform, chosen by the Mexican company Afore XXI Banorte to manage their digital channels

s1office1S1Gateway platform was chosen by Afore XXI Banorte the most important company in the management of pension funds in Mexico, to manage their customers through digital channels through the contact Eficasia Center. Afore XXI Banorte, is the financial institution of the Aztec country, which currently receives more than 1300 contacts per day through digital channels: e-mail, Web chat, starting from now will incorporate Twitter and Facebook through the S1 platform to manage all channels through this tool in an integrated manner.

Add a comment

Read more...

Xerox To Open Three New Call Centres In New Kingston

Xerox headquartersXerox in Jamaica is expanding its operations in Kingston with the addition of three call centres that are expected to create 860 jobs.The new facilities will operate from leased space at 10-16 Grenada Way, 7 Haining Road, and 1C-1F Pawsey Road.

Add a comment

Read more...

Guatemala: Call Centers and Technology industry will grow 15%

centroguatemala1According to the Guatemalan Association of exporters, during the year 2013 $348 million were exported in technological solutions, mainly towards the United States and Europe. This technology industry generates 35,000 direct jobs and by the end of this year software companies, content digital and call centers of Guatemala expect a growth of 15% on their balance sheets.

Add a comment

Read more...

Breaking News

noticias1
Latam - EMEA / Asia - Europa - U.S. - Schedule

Tech

tecnologia1
CRM - Cloud Computing - Platforms

Interviews

interview2
The most important interviews

Human Capital

capitalh1
TEmployement Brand - Jobs

Management »

manag2
Motivation - Engagement
 

Book reviews

This email address is being protected from spambots. You need JavaScript enabled to view it. esp contacto

Manual for Strategic Management Contat Center

Written by Elsa Basile. Learning Goals, Issues Debates, Case Studies on Human Capital, Technology, Operations and Management