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TransPerfect to Open Costa Rica Contact Center and Anticipates Hiring 120 New Employees

TransPerfectSAN JOSÉ, Costa Rica, May 2, 2017- TransPerfect, the world's largest privately held provider of translation services and technology solutions for global business, today announced the opening of a new contact center in Costa Rica. The facility will seat 120 new employees, most of whom are expected to be new hires from the greater San José area.

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Frost & Sullivan Recognizes Atento with the Contact Center Outsourcing Services Market Leadership Award in Mexico

atentomxMEXICO CITY, March 9, 2017 - Atento S.A. (NYSE ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, has been recognized by Frost & Sullivan with the Award for Market Leadership in the Contact Center Outsourcing Services in Mexico.

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Xerox To Open Three New Call Centres In New Kingston

Xerox headquartersXerox in Jamaica is expanding its operations in Kingston with the addition of three call centres that are expected to create 860 jobs.The new facilities will operate from leased space at 10-16 Grenada Way, 7 Haining Road, and 1C-1F Pawsey Road.

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“Guatemala is becoming the best nearshore destination of Central America and the caribbean for the BPO industry”

blue1Today in Guatemala there is 60,000 agents in the BPO industry, presence of big national and international companies, services exported to the United States, Canada, Mexico, the caribbean and Spain. Its industry is highly organized and along with the local government the goal is to generate over 100,000 employments within the industry by 2020 this based on a strategic plan to develop Human Resources, Infrastructure and promotion.

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"In addition to get significant improvements in efficiency, the COPC certification aligned us and strengthened as a team"

AFFINITYIn October 2014 Global Affinity, Panama, became the first contact center which certified the COPC standard - version 5.1 GMD in this country and other Central American countries. We had the opportunity to interview Maricarmen Fonseca, Director of operations and with Jovanna Girón, Manager and coordinator of the company's management system.

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GBPA/ItelBPO partnership building Freeport’s ICT Industry

granbccFreeport Grand Bahama - As the new school year gets underway in a few days, hundreds of 12th graders on Grand Bahama will have fresh opportunities to effectively prepare themselves for either higher education, or post-graduation employment opportunities; owing to a new skills based training initiative created to support Grand Bahama’s recently established Call Center Industry. 

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S1Gateway platform, chosen by the Mexican company Afore XXI Banorte to manage their digital channels

s1office1S1Gateway platform was chosen by Afore XXI Banorte the most important company in the management of pension funds in Mexico, to manage their customers through digital channels through the contact Eficasia Center. Afore XXI Banorte, is the financial institution of the Aztec country, which currently receives more than 1300 contacts per day through digital channels: e-mail, Web chat, starting from now will incorporate Twitter and Facebook through the S1 platform to manage all channels through this tool in an integrated manner.

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iQor to Open New Contact Center in Trinidad and Tobago

Call center5ST. PETERSBURG, Fla.--iQor will open its newest Contact Center in Trinidad and Tobago in September of 2015. The new site will be located in Trinidad’s Tamana In Tech Park, a new 1,100 acre development. “With its investment in infrastructure, highly educated, English speaking workforce and ease of travel from the U.S., Trinidad has terrific potential as a source of customer service talent.”

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Guatemala: Call Centers and Technology industry will grow 15%

centroguatemala1According to the Guatemalan Association of exporters, during the year 2013 $348 million were exported in technological solutions, mainly towards the United States and Europe. This technology industry generates 35,000 direct jobs and by the end of this year software companies, content digital and call centers of Guatemala expect a growth of 15% on their balance sheets.

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Atento Opens State of the Art Operations Command Center in Mexico DF

atentomexicoAtento, a leading provider of customer relationship management and business process outsourcing services worldwide has opened an innovative Operations Command Center in Mexico DF to serve the Americas Region. This new Command Center is one of three set up by Atento in the last year, with the other two located in Sao Paulo, serving the Brazil Region, and Madrid (opening in July), to serve the EMEA Region.

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