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Back You are here: Home Apecco Apecco News News The Fifth Edition of APECCO Excellence Contact Award is coming

The Fifth Edition of APECCO Excellence Contact Award is coming

For the fifth consecutive year APECCO (Peruvian Association of Contact Center) will carry out the APECCO Contact Excellence Award 2015 Edition, the award ceremony be held on October 13 in the glamorous Westin Hotel, Lima. As in previous years the cases presented will be audited by the consulting firm Price Waterhouse.

In the framework of an exclusive cocktail party, after the scheduled talks will take place the APECCO Contact Excellence Award, which recognizes and rewards the best practices of the industry of contact centers.

The purpose behind the award is to promote practices virtuous, share them with the community and of course recognize them publicly by the award. This year to the already existing categories: Better management of Human Capital, best contribution to Social responsibility, best Contact Center operation joins Better management of contacts on social media.


Francisco Grillo Arciniega, President of APECCO commented: "this year, our main event, the APECCO Contact Excellence Award has a special and different, cast according to the challenges that we have to confront the centers BPO contact: we have incorporated an additional category, that of "better management of contacts on social media".

Adding: "is therefore the lectures that will serve as a preamble to these awards, with speakers by companies and professionals specialized in the topic of Internet 3.0 and social networks and we will talk about the impact that according to them, will have these trends in behavior and modes of relationship between consumers and brands, especially" , in the new responsibilities that we have to develop as contact centers industry to be able to continue to provide value to the companies that we are engaged in new environments."

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Manual for Strategic Management Contat Center

Written by Elsa Basile. Learning Goals, Issues Debates, Case Studies on Human Capital, Technology, Operations and Management