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Francisco Grillo Arciniega: "We have defined 6 strategic pillars for the actions of APECCO by 2015"

fotofranciscogrilloWe talked with the Francisco Grillo Arciniega, President of APECCO (Peruvian Association of contact centers), about the challenges and opportunities that will have companies in the sector that brings the entity this year. In addition, Grillo shared his vision about the impact of the local economic situation, the strategies to take advantage of the economic Peruvian scenario, the 6 strategic pillars of APECCO and all the enthusiasm for the growth and expansion which projects the Association 2015.

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Sebastián Menutti: "Peru was consolidated as a hub of relocation of South America"

sebastianmenuttiWithin the framework of the cocktail of celebration of the 7th anniversary of APECCO (Peruvian Association of Contact Centers), Sebastián Menutti, Industry Analyst of the prestigious consulting firm Frost & Sullivan offered a conference about the current situation of the market of outsourcing contact centers in the Peru.

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Fortel: when social media join the world of work and the family

basauri3As we know the social media are the most used by the millennial to communicate with their peers, spend free time and also share their experiences and emotions. In tune with the Youngers in March 2013 Fortel, one of the company's contact center leaders of the Peru landed on Facebook.

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Francisco Grillo: "We have the first site of social media"

franciscogrilloWe talk with Francisco Grillo, CEO of Allus Peru, who told us about the beginning of the new chapter: the social media management at the company. “The management of social media at Allus comes from a long time of work. Supported on three pillars: technology, processes and people, we talk about a self-developed software management Epiron, reengineering processes of attention, WFM, quality attention profiles among others”, explained Francisco Grillo.

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Dante Watanabe, from IATEC, explains all about headsets

dantewThe core business of a call center is communication, and its central goal is to listen to customers. Reason why the quality of sound in the headphones that agents use is a critical issue in the process of customer. So we spoke with Dante Watanabe, General Manager of IATEC S.A.C, Peruvian company that sells the modern Plantronics headsets.

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MDY always thinks reward to the society of the place where has operations

GABRIELGARCIAMDY contact center was born in Monterrey, Mexico in 1997, is opening its 4th Center in Lima, Peru where has presence since 8 years with 2000 workstations. The company also has operations in Colombia and the US. United States with a total of 11 sites. Under the slogan: “improving the world at each contact", the company fully committed to the training of their collaborators. In addition of having various plans ranging from themes of social responsibility, and an innovative program of psychotherapeutic support for employees who need it.

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Interview: Guy Fort

Guy Fort1Las October 15th, Guy Fort, President of Apecco was interviewed at the TV program Mercado Express. There he revealed, that during the last years the contact center and BPO industry acquired a great relevance in the country’s economy. In addition, he afforded details on Linked, the event organized by the entity taking place on next November 21st and 22nd.

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