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Normand Barahona appointed Atento Managing Director in Peru

Abridora Atento  DSC5227LIMA, Peru, April 24, 2017 /PRNewswire/ -- Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three largest providers worldwide, announced the nomination of Normand Barahona as the new Atento Managing Director in Peru, replacing Jose Antonio Iyo who is leaving the position after a long career at the company to undertake new professional projects.

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Atento Recognized as Socially Responsible Company for the Fourth Year in Peru

19031LIMA, Peru, May 5, 2016 - Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing (CRM/BPO) in Latin America and one of the three largest providers worldwide, was awarded with the Socially Responsible Company (SRC) certification by Peru 2021 the leading Corporate Social Responsibility organization in the country.

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"One motor, one heart", the vision of Avaya about the Omni channel

alvaro-ganoza-avaya-peruIncreasingly close is expected Thursday, October 23, date in which Apecco (Peruvian Asociation of Contact Centers) will celebrate its 7th anniversary with an exclusive cocktail lounge San Martín of the Marriot Hotel in the town of Miraflores. Avaya will be one of the leading companies which will support the event, and its Country Manager in Peru, Álvaro Ganoza, shared with us the vision of the company on a world-wide trend the: Omni channel.

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The Fifth Edition of APECCO Excellence Contact Award is coming

For the fifth consecutive year APECCO (Peruvian Association of Contact Center) will carry out the APECCO Contact Excellence Award 2015 Edition, the award ceremony be held on October 13 in the glamorous Westin Hotel, Lima. As in previous years the cases presented will be audited by the consulting firm Price Waterhouse.

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Apecco celebrates its 7th anniversary with a cocktail

marriotlIn the year of its 7° anniversary Apecco (Peruvian Association of contact centers) held it to invite their partners to an exclusive cocktail.The appointment will be on October 23, in the living room San Martín of the Marriot Hotel in the town of Miraflores.

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Research: Generation Z, the challenge of the customers of tomorrow

generazAlthough we are still discovering the habits and behaviors of millennials, his successors 'Z' young people, begin to have weight in the economy especially in what refers to consumption of technology and applications. They already make decisions and in a few years will be the consumers that we will attend. For this reason, as service sector we anticipate to begin to learn how they think.

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The 5 metrics of a contact center in the Twitter era

tw2Until little more than a year ago, the contact center industry had a debate about the social networks inclusion as a new channel. Nowadays this is a fact already, and it presents us a challenge: to learn about the best practices for the management of our customers on the networks.

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Cocktail APECCO: Emotion by the 7 th anniversary and the announcement of the new President of APECCO

fotococtel 1On 23 October, APECCO (Peruvian Association of contact centers) celebrated its 7th anniversary with a glamorous and emotional cocktail at the Marriot Hotel in Lima. After completing presentations scheduled, Guy Fort, founder of the Association and its President until that day gave the command to Francisco Grillo, CEO of Allus.

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Big Data, gold dust for the contact centers

big-dataAccording to Wikipedia’s definition, ‘Big Data’ is the set of data that exceeds the regular software capacity to be retrieved, managed and processed over a short period of reasonable time.

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