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Callcenternews! Digital is a specialized magazine dedicated to contact centers world. The contents is updated daily and is made by professionals of the industry. It also has a forum to exchange ideas and opinions on specific issues that make the everyday work of the Call & Contact Centers in Latin America, Europe, U.S and EMEA - Asia. It also maintains a considerable say in the Social Network where it operates.

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Manual for Strategic Management Contat Center

Written by Elsa Basile. Learning Goals, Issues Debates, Case Studies on Human Capital, Technology, Operations and Management